Job Opportunities in the I2BF Portfolio

I2BF Global Ventures

IT Operations Specialist

Airalo

Airalo

IT, Operations
Europe
Posted on Thursday, July 11, 2024
About Airalo
Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.
About you
We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.
About the Role
Position: Full-time / Employee
Location: Remote-first
Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits
The IT Operations Specialist is pivotal in ensuring that our Internal Users get the day to day support needed to work efficiently in their roles. This position serves as the main point Of contact for technical matters for internal stakeholders. With this role being the first of its kind at Airalo, You will be responsible for helping with building out structures and processes for the team, support our key stakeholders, help build our onboarding experience and be a key figure in helping shape our team and company culture. If you enjoy working in a fast-paced environment, possess strong interpersonal skills, and have a passion for technology and telecommunications, we encourage you to explore further.

Responsibilities:

  • As an IT Operations Specialist you’ll be responsible for supporting our fleet of Airlo Users with their day-to-day technology needs, as well as work to set up processes and workflows to enhance the overall employee experience at Airalo
  • Reporting to the IT Operations Manager, this position is responsible for maintaining quality services and driving change for the business
  • Support the day to day IT needs of our Users such as helpdesk requests, onboarding, access management and asset management
  • Help establish appropriate policies and best practices for IT operations
  • Help create processes and workflows that are scalable, repeatable, and most importantly – secure
  • Manage installations, upgrades, and configurations of our company owned devices
  • Work with cross functional stakeholders to identify areas of opportunities within the IT space
  • Develop and nurture strong customer relationships with key business stakeholders to identify areas of opportunity for improvements

Must haves:

  • College level degree in the relevant field or experience to make up for lack thereof
  • Experience with application administration of various productivity tools and platforms (Google workspaces, MDM Solutions, Slack, Jira)
  • Experience operating and troubleshooting macOS environments
  • Knowledge of identity and access management and best practices around employee lifecycle
  • Experience supporting end users in a high growth tech environments with rapidly evolving needs
  • Experience with managing a large number of assets for a remote-friendly environment
  • Experience working proficiently with minimal daily guidance
  • You are comfortable working as an individual contributor on a global team that is driving towards a common goal

Good to haves:

  • Experience with Onboarding new hires and running onboarding classes
  • IT Logistics experience for a fully remote company
  • Great attention to detail and documentation skills
  • Cloud-heavy infrastructure experience
If you are interested in this position, please apply via the link.
Please note that our Engineering team works in the CET timezone, so candidates will need to reside in countries with the same time zone or similar to it and will need to already have permit to work in the country where they are based.
We sincerely thank all applicants in advance for submitting their interest in this opportunity with Airalo.