Angler AI Inc. Customer Success Manager Remote · Full time Company website

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Angler AI introduces the world’s first Predictive Conversion API, specifically engineered to address the challenges of today’s privacy-first digital landscape. Our solution is designed to optimize the performance of walled garden platforms like Meta, Google Ads, and TikTok, with Angler’s Predictive CAPI and Predictive Audience tools enhancing ad auction training. This technology enables brands to achieve, on average, a 32% improvement in paid marketing performance, even within a privacy-focused environment. Angler AI combines zero-party and first-party data from brands with our proprietary dataset, featuring over 4000 purchase, demographic, and interest attributes. Using a flexible deep neural network, we construct comprehensive predicted profiles for each visitor and customer. This enriched data, sent to walled gardens through a server-side integration, enhances ad auction performance and empowers marketers to scale beyond just targeting in-market buyers. Understanding that every business is unique with diverse marketing goals, Angler’s Predictive CAPI is fully configurable. Our solution allows auctions to be trained differently depending on the specific outcomes brands want to achieve, ensuring personalized and effective results tailored to each campaign objective.

Key Responsibilities

Client Performance & Strategy

• Analyze campaign performance data/event strategy in multiple channels, and identify optimization opportunities using Angler AI’s full toolkit.
• Provide best-practice recommendations on media setup, tracking, and conversion optimization, leaning into client goals proactively.
• Monitor client integration between Angler’s Predictive API and advertising platforms (e.g., Meta, Google, TikTok). Adopt performance ownership from Onboarding Specialist once onboarding is complete, and continue in initial months of integration.
• Own a small portfolio of client accounts (3-5) acting as the primary performance advisor and strategic partner while also supporting other customers through campaign optimization and media troubleshooting.

Implementation & Troubleshooting

• Understand initial configuration and QA of data pipelines, pixels, and API connections with support of Onboarding Specialist through the lens of client objectives and strategies.
• Ensure Angler dataset events are configured for the appropriate business context/client goals.
• Flag and troubleshoot performance or delivery issues and collaborate with internal teams (Data, Product, Engineering) for resolution.
• Ensure all tests and campaigns meet data quality and attribution requirements before launch and if needed to meet goals and objectives for the next business period.
• Track progress in critical weeks following Angler scale for new clients.

Enablement & Communication

• Participate in and prepare data-driven analysis for customer calls, readouts, and QBRs to present measurement findings and recommendations. Lead these for your own portfolio with support from the VP of Customer Success.
• Identify patterns and create relevant documentation to be leveraged across multiple clients.
• Leverage performance results and anonymize positive outputs and best practices to be used in marketing materials and across accounts.

Cross-Functional Collaboration

• Provide clear, actionable communication and documentation to all Angler Employees through Slack, Google Drive and Email (as needed).
• Work with the engineering team to provide structured feedback and influence feature improvements.
• Develop and own day-to-day relationships with client & agency activation teams to drive collective success.
• Support Marketing with customer success stories and case studies showcasing measurable performance lift.

Skills & Qualifications

• Must have mastery of Meta Ads Manager and Google Ads, with preferred experience across all major platform ads interfaces (3+ years).
• Client management experience with proven retention track record (2+ years).
• Strong understanding of attribution, pixel/CAPI integrations, and data-driven optimization.
• Must have previous experience QAing signal health and setup within Events Manager (Event Quality Score, Pixel quality, diagnosing and addressing technical issues regarding signal setup).
• Analytical mindset — confident interpreting data, building reports, and communicating performance insights.
• Comfort working in a startup or high-growth environment — adaptable, proactive, and collaborative.
• Mastery of Excel, Google Sheets, Slides, Looker/Tableau/PowerBI

Nice To Have

• Experience with tools like Google Analytics, HubSpot, QuickSight, or other ad tech/MarTech stacks.
• Platform-side or agency-side experience
• Experience managing direct reports successfully.

Benefits

• Medical insurance
• Dental benefits
• Vision benefits
• Unlimited PTO & sick days
• 401k with 4% employer match

Compensation

Salary range: $80k-$120k

Bonus structure: up to 10% based on performance KPIs

Equity range: 0.1-0.5%