Customer Success Associate

Candid
Candid

Sales & Business Development, Customer Service

Posted on Jul 27, 2026
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Saving community healthcare

Canid is an early-stage startup that is on a mission to save independent pediatric practices from being consumed by large provider conglomerates. Community practices are an essential component for accessible, affordable, equitable healthcare. By helping these essential businesses to run more efficiently, we enable independent practices to remain independent and embedded within the communities they serve.

We're beginning with the biggest pain point for every pediatric practice: comprehensive vaccine management. Our product helps physicians lower their overall internal costs, improve their vaccination rates, and simplify their vaccination record management, all with a single easy-to-use product.

We are scope and offerings to bring practices the comprehensive vaccine management they need and we need amazing people to do it!

About the team

Our team brings together experts in SMB & health tech, with a proven track record of building scalable enterprises. We are passionate and deeply invested in building a better healthcare system - one that works for patients and doctors alike. We also deeply care about each other, are proud about the tight-knit culture we built and fully embrace the challenge of maintaining this culture as we add new members to our teams.

Our pre-seed round of funding was joined by Brooklyn Bridge Ventures, FJ Labs, On Deck, along with senior leadership at NYC Health + Hospitals, Columbia University, Telenor Health, Segment, Google, & more.

Customer Success at Canid

We're looking for an ambitious Customer Success Associate to be the face of Canid to our clients. You will be responsible for ensuring our clients have a delightful experience with us.

Early-stage startups are scrappy, and we expect you to be scrappy too. Besides owning customer management, you will also be acting as the bridge between Canid’s operations and product teams and the clients. You are a very critical stakeholder that will steer the direction of our service towards what our clients want!

Overall, the ideal candidate is looking for a diverse set of experiences including client facing responsibilities, quick on-your-feet issue resolution activity, involvement with product and operations as the voice of clients. You're excited to join the ground floor of a fast-paced digital health startup and have a massive impact on the direction of the company. You care deeply about enabling pediatricians to provide the best possible care to the kids they work with. Given we are an early-stage company, you must be comfortable with shifting needs and timelines as Canid's needs evolve.

As part of this role you will be expected to:

  • Manage 12+ clients ensuring they have a smooth onboarding experience and they are satisfied with using our product on an ongoing basis.
  • Conduct regular telephonic and in-person check-ins with clients. This role requires heavy on the field client work.
  • Support our clients with any issues they may have and own issues through closure.
  • Work closely with product and operations teams to communicate latest developments back to clients.
  • Develop strategies to improve Canid’s communication with clients and ways in which Canid measures and tracks customer success.
  • Act as the bridge between clients and our product and engineering team, clearly communicating client and customer success team’s needs back to internal teams.
  • Participate in the evolution of Canid’s customer success strategy and approach
  • As an early-stage startup resource, be ready to wear as many hats as possible!

    • The opportunity is great because you will:

  • Contribute to structurally improving the healthcare system. Passion is key for early team members.
  • Develop a broad range of skills - client management, operations, product, and strategy!
  • Contribute to the growth of an early-stage company and learn what it takes to scale a company from 10 to 100+.
  • Face new challenges every day and have a supportive team that will work with you to problem-solve together!
  • Have flexibility in your role and play a role in defining how your role changes over time.

    • Required Qualifications

  • 1-2 years of experience in client facing or operations role at technology companies, general management consulting, or a directly related field.
  • Passion for client management and excellent client facing skills.
  • Located in NYC or willing to relocate.
  • Must be willing to be on the field 30-50% of the time.
  • Ability to handle multiple clients or projects, tackle obstacles, and be proactive.
  • Ability to operate with minimal direction, self-imposed accountability, and discipline.
  • Experience navigating complex problems and crafting unique and scalable solutions.

    • Preferred Qualifications

  • Pre-existing experience working within the US healthcare system and especially working with doctors.
  • Experience building and deploying processes.
  • Experience in building dashboards and making metrics-based decisions.
  • Experience in working with technical teams.

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