Company Description

Carketa is building the Decision Intelligence layer for the $100B+ aftermarket vehicle protection economy. 🚀

Our AI-driven platform helps TPAs (admins), agencies, and dealerships make faster, smarter decisions that directly impact profit—by streamlining and optimizing how vehicle protection products (VSC, GAP, and the full stack of aftermarket coverage) are sourced, distributed, placed, priced, and performed across dealer networks.

VelociFI is our engine for scaling the field: it empowers warranty organizations to expand distribution, increase dealer productivity, and turn their dealer network into a repeatable growth machine. And with AmpliFI, we’re bringing a modern execution layer into the dealership—helping dealers sell more warranties, more consistently, with less friction. Through our AmpliFI Preferred Partner (APP) program, our VelociFI customers can roll AmpliFI out to their dealer-customers—creating a win-win flywheel: better dealer outcomes, more protection products sold, and more revenue for the warranty organizations we serve.

If you want to work on a platform that sits at the intersection of AI, commerce, and a massive real-world industry, and you like owning outcomes—not just tasks—you’ll fit in here.

Role Description

This is a post-sale, book-of-business ownership role. Once a customer signs (sold by our GTM team), you take the wheel as their Account Manager. You will own the relationship and outcomes for a portfolio of VelociFI customers—driving onboarding, adoption, retention, and relationship-led expansion. This isn't 'just' customer success work; this isn't traditional sales; it's true 'own and grow a book of business' work. You grow accounts by earning trust, running a tight operating cadence, and expanding the value customers get from VelociFI (and the revenue they can generate with AmpliFI).

Your mission is to:

• Drive VelociFI adoption and expansion inside the customer’s organization (more users + more paid data), and
• Enroll customers into APP and enable AmpliFI rollout readiness across their dealer networks (you assist with onboarding/training + install enablement; ongoing AmpliFI support is handled by a separate team).

What you’ll Do

• Own a portfolio of VelociFI customers post-contract, including renewal readiness and expansion outcomes
• Lead VelociFI onboarding: kickoff, enablement plan, go-live milestones, and role-based training
• Drive VelociFI adoption by increasing active users, deepening workflow usage, and improving account health
• Identify and execute expansion opportunities tied to customer value (added users + expanded paid data)
• Build stakeholder maps and expand relationships across end users, admins, and executive sponsors
• Establish and run operating rhythms: check-ins, adoption reviews, and QBRs tied to outcomes and account plans
• Enroll customers into the AmpliFI Preferred Partner (APP) program and run the enablement motion end-to-end
• Own AmpliFI rollout enablement: install coordination, dealership onboarding/training, and early adoption playbooks
• Create repeatable dealer rollout kits for channel partners (talk tracks, training decks, install checklist, success milestones)
• Track and drive dealer-level adoption metrics (activation, usage, workflow completion) and remove blockers
• Provide Tier-1 VelociFI support: triage issues, troubleshoot, document, and escalate to Support/Engineering
• Manage escalations and customer communications with urgency, clarity, and tight follow-through
• Capture feedback and patterns; translate into actionable insights for Product and leadership
• Partner cross-functionally with Sales (handoff, renewals/expansion), Product, and Support/Engineering to drive outcomes

Required Qualifications

• 3+ years in B2B SaaS Customer Success / Account Management / Implementation, owning a portfolio and outcomes
• Proven ability to drive adoption and expansion inside existing accounts (users, usage, broader footprint)
• Experience running onboarding and training with multiple stakeholders (admins, end users, leadership)
• Strong project management: you can run rollouts with checklists, timelines, owners, and crisp follow-up
• Comfortable owning a “channel enablement” motion (your customer deploys to their customers) or eager to learn it fast
• Strong written and verbal communication; you can lead QBRs and influence executive sponsors
• Comfortable handling Tier-1 support: triage, troubleshooting, documentation, escalation
• High ownership mindset: you don’t wait for other teams to make progress—you drive it

Nice to have's

• Experience in automotive, dealerships, fintech, warranty/VSC, or partner/channel ecosystems
• Experience launching products into distributed networks (multi-site, multi-dealer, franchises, etc.)
• Preference is for a local candidate who is able to work in person at our office in Lehi, UT; willing to consider remote candidates if other qualifications are met