About Us

We’re an AI software-as-a-service company providing IP camera systems for dairy farms. Our monitoring solutions enhance operational visibility and efficiency through intelligent technology.

Position Overview

We’re seeking an AgTech Support Coordinator to provide administrative support and remote technical troubleshooting for our technical operations team. This role blends administrative excellence with hands-on technical problem-solving, supporting our field technicians and remote specialists who install and maintain IP camera systems on dairy farms.

You’ll serve as the communication link between our technical team and dairy farm personnel, managing tickets, coordinating services via outbound calls, and troubleshooting remotely. This requires analytical thinking and problem-solving skills, not template-based responses. This is a remote role for a professional with a reliable, stable internet connection and a distraction-free home office setup, offering the chance to grow in agricultural technology. Familiarity with dairy operations is a plus and accelerates onboarding.

What You'll Do

Team Administrative Support

• Support our technical team: Provide administrative support to 3 field technicians, 2 remote specialists, and the operations manager
• Manage ticket system: Use our Redmine ticketing system to create, track, and update tickets for installations, maintenance, and support requests
• Handle communications: Act as a communication hub between team members and dairy farm contacts

Client Communication & Support

• Communicate with dairy operations: Make outbound calls to parlor managers, site leads, shift supervisors, and third-party IT companies
• Coordinate services: Schedule installations, maintenance visits, and follow up on system performance
• Documentation: Maintain accurate records of client interactions, system information, and service requests

Technology & Network Support

• Remote troubleshooting: Resolve IP camera connectivity issues, network problems, and system performance issues using tools like TeamViewer, Linux terminal, and UniFi OS
• Problem analysis: Critically analyze technical issues, identify root causes, and develop solutions independently
• System monitoring: Proactively monitor IP camera system performance and investigate connectivity issues across farm installations
• Technical documentation: Create detailed troubleshooting guides, document solutions, and maintain records of equipment and network configurations

Administrative Excellence

• Project coordination: Track installation timelines, equipment deliveries, and maintenance schedules
• Data management: Organize client information, technical specifications, and service records across multiple platforms
• Process improvement: Help develop and maintain standard operating procedures for our growing operations

What We're Looking For

Essential Qualifications

• Administrative expertise: 2+ years experience in administrative, coordination, or office management roles
• Technical troubleshooting experience: Background in technical support, IT help desk, or similar problem-solving roles
• Communication skills: Excellent phone presence and ability to communicate with diverse audiences (from tech-savvy engineers to traditional farmers)
• Bilingual proficiency: Fluent English and Spanish communication required for Mexico-based candidates (dairy operations have diverse teams)
• Analytical mindset: Strong problem-solving skills with ability to think through technical issues logically and independently
• Organization mastery: Strong attention to detail and ability to manage multiple projects simultaneously
• Technology aptitude: Comfortable learning new software systems and networking concepts quickly
• Independent work style: Thrives in a remote work environment with minimal supervision

Technical Foundation

• Networking troubleshooting: Basic understanding of TCP/IP, SSH, and ability to diagnose network issues independently
• Tool proficiency: Experience with TeamViewer, Linux terminal, and UniFi platform (or similar tools)
• Software skills: Familiarity with ticketing systems (Redmine preferred), Google Workspace, Excel, and remote access tools
• Technical aptitude: Proven ability to learn IP camera systems and networking concepts quickly

Bonus Qualifications

• Agricultural background: Familiarity with dairy farm operations or rural environments speeds up onboarding
• Customer service experience: Background in technical customer support or account management
• Remote work experience: Proven productivity in a home office environment

Why This Role is Unique

Growing Industry Impact

Work at the forefront of agricultural technology, supporting dairy farms with AI-driven monitoring systems that improve efficiency.

Client Relationships & Remote Flexibility

Build lasting connections with dairy farm personnel while enjoying the flexibility of remote work, with a schedule that spans all four US time zones and may include after-hours support. Occasional flexibility for personal appointments is possible, but consistent availability is expected.

Career Growth

Gain hands-on experience with cutting-edge camera systems and networking in a supportive, growing company.

Compensation & Benefits

• Competitive salary: $18,000 - $21,600 USD annually ($1,500 - $1,800 USD monthly), based on experience and technical aptitude (1099 contract)
• 100% remote work: Work from anywhere in Mexico with reliable internet
• Professional development: Opportunities to learn agricultural technology, networking, and camera systems
• Growing company: Be part of an innovative team in the expanding agricultural technology industry
• Flexible schedule: Core business hours with flexibility for work-life balance

Ready to Join the Agricultural Technology Revolution?

If you’re an organized, tech-savvy professional excited to support dairy farms with cutting-edge technology, we’d love to hear from you!