Cattle Care is a California-based startup using computer vision and AI to help commercial dairy farms see what is happening in their parlors and barns, so they can run tighter operations, manage their teams better and raise the bar on animal welfare. We monitor roughly 800,000 cows across the U.S.

We are hiring a Senior Customer Success Specialist to own a portfolio of dairy customers east of the Mississippi. You will be the person farm owners and managers call first, and the person who shows them where Cattle Care can do more for their operation.

What you will do

• Own strategic relationships with dairy owners, general managers, and herd and parlor managers across your portfolio. You are their trusted advisor.
• Drive account growth. Find expansion opportunities (additional sites, barns, parlors and product modules), build the business case and close upsells together with our CS team.
• Lead business reviews that tie our data to outcomes owners care about: parlor throughput, labor efficiency, milking routine compliance and animal welfare.
• Protect renewals and reduce churn. Spot risk early, build a plan and follow it through.
• Stay close to the parlor. Occasionally run milker meetings and calf-team trainings in Spanish, and help our Customer Success Specialists to adopt their training programs.
• Onboard new accounts and set them up for long-term success.
• Be the voice of the customer. Bring field insights back to our product and engineering teams to shape what we build next.
• Mentor the team. Coach Customer Success Specialists and help build our playbooks as we scale.
• Travel about 50% across the Eastern region, with occasional national trips.

What you bring

• Fluent Spanish and excellent spoken and written English
• 7+ years of experience on dairy farms in any capacity
• 5+ years with milking-parlor products or services, including the tradeoffs between territorial milking and assembly-line routines
• A proven record of growing accounts through upsells, renewals or expanding existing relationships
• Credibility with owners and managers
• Comfort turning data into a clear recommendation
• Self-directed, high agency and experienced working remotely
• A valid driver's license

Nice to have

• Experience with herd-management or parlor software (DairyComp, DelPro, Afimilk, Boumatic or similar)
• Experience leading or mentoring a team
• A network across Northeast and Midwest dairies



Compensation and benefits

• Base salary plus performance bonus or commission tied to expansion revenue, renewals and churn reduction
• Equity in the company
• Paid vacation and sick leave
• A flexible schedule with real autonomy

If you know dairy from the parlor up and you like helping customers grow, we would love to talk.