Who we need

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.

Key qualifications

• 1+ year of experience in technical or customer support
• Strong logical and analytical thinking
• Readiness to work with large volumes of technical data
• Excellent written communication skills
• Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
• Genuine interest in the technical side of the product and in finding the root causes of errors
• Open, friendly, and easy-going communication style
• English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues

Nice to have:

• Basic SQL knowledge
• Experience with Jira and CRM systems
• Familiarity with tools like Postman, Grafana, or Kibana
• Experience in travel tech or B2B products

We offer you

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.