People Operations Manager (Full-Time, Hybrid)

Location: Montreal, QC (In-office 2-3x/week)
Reports to: CEO
Direct Reports: HR Intern, Contractor Recruiter

Role Overview:

We’re hiring a People Operations Manager to build scalable, measurable HR systems and provide strategic support to the CEO and Co-Founder. You’ll leverage data and insights to optimize performance, engagement, and organizational design. This is a high-impact role ideal for someone who thrives in a dynamic, high-growth environment.

Key Responsibilities:

HR Roadmap Development:

• Develop and implement an HR roadmap aligned with GoMaterials’ business objectives.
• Continuously improve HR processes and ensure compliance with legal requirements.

Talent Management:

• Assess skills, build succession plans, and implement employee growth initiatives.
• Coach leaders to improve people management capabilities.
• Design and lead learning and development programs.

Recruitment & Onboarding:

• Manage end-to-end recruitment, onboarding, and offboarding processes.
• Train hiring managers on best practices, including JD creation, interviewing, and onboarding.
• Optimize workflows for efficiency and retention (time-to-productivity, cost per hire).

Performance Management:

• Oversee performance reviews and establish clear performance expectations.
• Design and implement performance improvement plans as needed.
• Collaborate with managers to ensure fairness and consistency in evaluations.

Compensation & Benefits:

• Manage benefits, payroll, salary benchmarking, and grant applications.
• Design competitive compensation packages and provide recommendations for hires.

Employee Engagement:

• Conduct quarterly pulse surveys, analyze results, and recommend improvements.
• Proactively address issues and escalate only when necessary.
• Set benchmarks and drive follow-through with action plans.

Culture & Events:

• Plan and execute internal events, socials, and recognition programs.
• Foster team camaraderie and engagement through thoughtful initiatives.
• Promote company values and hybrid work models to enhance productivity and connection.

Qualifications:

• 2+ years of HR/People Operations experience in a management role, preferably in high-growth or fast-paced environments.
• Strong knowledge of HR best practices, employment laws, and HRIS systems (e.g., BambooHR, Workday, Gusto).
• Proven experience managing recruitment campaigns from sourcing to onboarding.
• Demonstrated ability to design and optimize HR processes, leveraging data for decision-making.
• Exceptional communication, organizational, and analytical skills—able to distill complex concepts into actionable insights.
• Proven track record of building trusted relationships across all levels of an organization.
• Comfortable navigating difficult conversations and providing direct feedback with empathy and professionalism.
• Ability to handle sensitive matters with discretion, confidentiality, and tact.
• Familiarity with compensation benchmarking, benefits administration, and performance management frameworks.
• Adaptable, proactive, and resilient, with a passion for creating a positive employee experience.
• Bonus: Previous experience at a high-growth, fast-paced startup.

YOU ARE A GOOD FIT IF YOU

• Have strong organizational skills with the ability to manage multiple tasks and projects independently.
• Have exceptional interpersonal and communication skills with a positive, contagious mindset.
• Are adept at planning and budget management for recruitment and team events.
• Are a creative problem-solver with a focus on results, teamwork, and professionalism.
• Are flexible and adaptable and eager to grow with the role as the company evolves.
• Are willing and able to navigate difficult conversations with the team and can provide direct feedback when needed.

Why Work at GoMaterials?

GoMaterials is one of Canada's fastest-growing companies, recognized by Deloitte, the Globe & Mail, and the Lazaridis Scaleup Program. We’re revolutionizing how landscape contractors source plant and hardscape materials through a B2B marketplace that simplifies procurement in a traditionally outdated industry.

Since our inception, we've helped landscapers plant over 1.5 million trees and plants, saving them time, money, and stress in the process. But we’re just getting started—the U.S. market alone represents a $16 billion opportunity in plant procurement. We’ve proven that our model works, and now we’re scaling aggressively across North America to capture it.

If you want to help build something meaningful, drive real results, and be part of a high-performing team solving a massive industry problem—this is your chance.