What is Lokal -

Lokal - India's largest hyperlocal platform in Indian languages is focussed on building a world-class product for non-english speakers in India by providing them local information, classifieds and evolving with more meaningful use cases every day. We are operational in Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra and Gujarat with 10M+ downloads as on today.

Our Vision - One platform for all of regional India’s needs.

Our story - Lokal(Behtar Technology Private Limited), headquartered in Bengaluru was founded by IIT Alumni, Jani Pasha and Vipul Chaudhary in the year 2018 to build Web 2.0 for tier 2 & tier 3 cities in India. We recently raised our Series A from a global Marquee VC. Lokal also has YCombinator, 3one4 capital, India Quotient, RB Investment as investors . We are being heard: Tech Crunch, Forbes, Economic Times

Work Location : Remote

Job Summary:
We are seeking a detail-oriented and proactive Trust & Safety Associate to oversee the integrity and quality of Audio & Video conversations on our platform. The Trust & Safety Association will be responsible for reviewing and auditing the recorded conversation, ensuring compliance with community guidelines, and maintaining a safe and positive environment. The ideal candidate should have a keen eye for detail, be comfortable working with sensitive conversation, and possess strong decision-making abilities.

Key Responsibilities:

• Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines.
• Identify and flag inappropriate, harmful conversations for review .
• Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently.
• Maintain accurate records of moderation activities and contribute to periodic reports.
• Engage with users & hosts to provide clarification on community policies when needed.

• Bachelor’s degree
• Previous experience in content moderation or a similar role.
• Strong understanding of platform-specific guidelines and community standards.
• Ability to make quick, balanced decisions based on platform guidelines..
• Fluency in Malayalam(Must know Read, write and speak)
• Ability to handle sensitive content in a professional and composed manner.
• Attention to detail and ability to work independently and as part of a team.