Role : Associate Trust & Safety - Eaze

Work Location : Work From Home

Department : Eaze

Employment Type : 12 Months Contract

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

Associate – Trust & Safety (Eaze)

About Eaze :

Eaze is a platform dedicated to creating a safe, supportive, and judgment-free space where users can engage in meaningful conversations and build genuine human connections. Through voice and chat experiences, Eaze prioritizes user well-being by fostering a trusted, respectful, and secure community.

About the Role

We are looking for a detail-oriented and responsible Associate – Trust & Safety to help maintain a safe and trusted experience for our users. In this role, you will review and moderate user interactions, enforce community guidelines, identify policy violations, and ensure a high standard of platform safety and quality.

Working closely with the Trust & Safety team, you will play a key role in protecting users, improving moderation processes, and upholding the integrity of the Eaze community.

Key Responsibilities

• Review and moderate audio, chat, and user interactions in line with Eaze's community guidelines and safety policies.
• Identify, investigate, and take appropriate action on abusive, harmful, fraudulent, or policy-violating content and behavior.
• Escalate high-risk or sensitive cases to the relevant internal teams for timely resolution.
• Review user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions.
• Conduct quality audits of moderated conversations and maintain accurate moderation records.
• Monitor moderation trends and provide insights to improve platform safety, policies, and user experience.
• Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation processes.
• Handle sensitive content with professionalism, empathy, and confidentiality while adhering to platform standards.

• Bachelor's degree in any discipline.

• 1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar roles.
• Strong understanding of online safety, community guidelines, and content moderation practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication skills.
• Proficiency in English and Telugu (Read, Write & Speak mandatory).
• Comfortable reviewing sensitive or emotionally challenging content while maintaining objectivity and professionalism.
• Working knowledge of Microsoft Excel, CRM tools, and moderation or ticketing platforms.
• High attention to detail with the ability to make consistent moderation decisions in a fast-paced environment.

Preferred Skills

• Experience with Trust & Safety operations for social, chat, voice, or community-based platforms.
• Familiarity with moderation dashboards, QA tools, or ticketing systems.
• Understanding of abuse detection, fraud prevention, and policy enforcement.
• Strong interpersonal skills with the ability to handle sensitive situations with empathy and discretion.

Why Join Eaze?

• Build a safer and more trusted digital community with meaningful user impact.
• Work on large-scale Trust & Safety operations and help shape platform safety standards.
• Gain hands-on experience in content moderation, policy enforcement, and community operations.
• Thrive in a collaborative, fast-paced startup environment with significant learning and growth opportunities.
• Make a meaningful difference by fostering healthier, safer, and more respectful online interactions.