About MoonPay 🌖💸

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do

We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

Locations Supported 🌍
Cape Town

About the Opportunity ✍️

We are seeking a skilled Systems Operations Engineer to join our dynamic IT Systems Operations & Cyber Security team. The ideal candidate will have a strong background in incident management, Apple device management, endpoint protection, identity and access management, and application lifecycle management.

What you will do…

Apple Device Management and Endpoint Protection:

• Manage Apple devices (macOS, iOS) using JAMF Pro.

• Implement and maintain endpoint protection solutions to safeguard devices against security threats.

• Ensure compliance with security policies and best practices.

​

Identity and Access Management (IAM):

• Configure and manage identity and access management systems using Okta.

• Ensure secure access controls are in place and manage user identities across various platforms.

• Implement single sign-on (SSO) and multi-factor authentication (MFA) solutions.

Application Lifecycle Management:

• Oversee the deployment, maintenance, and retirement of applications.

• Work with application owners to ensure applications are up-to-date and meet user needs.

• Document application configurations and support procedures.

Google Administration:

• Manage Google Workspace, including user accounts, groups, and permissions.

• Ensure optimal performance and security of Google applications.

• Provide support and training for Google Workspace users.

Endpoint and Application Support:

• Provide technical support for endpoints (desktops, laptops, mobile devices) and applications.

• Troubleshoot and resolve hardware and software issues.

• Assist users with technical problems and inquiries.

Hardware Deployment, Recovery, and Inventory:

• Manage the deployment of hardware, including computers, peripherals, and mobile devices.

• Implement and maintain hardware recovery processes.

• Maintain an accurate inventory of IT assets and manage hardware lifecycle.

About You 🙋

Most importantly, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Humble

L - Lead with Empathy

O - Own It

C - Communicate with Clarity

K - Kaizen

What you will need…

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 3+ years of experience in systems operations or a similar role.

• Proven experience with incident management and problem resolution.

• Expertise in managing Apple devices using JAMF Pro.

• Strong knowledge of identity and access management principles and experience with Okta.

• Familiarity with application lifecycle management processes.

• Proficient in Google Workspace administration.

• Excellent troubleshooting and technical support skills.

• Experience with hardware deployment and inventory management.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Perks:

Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼

Annual training budget 💻
Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

Commitment to diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.