User Research Lead
Nothing
Who are we?
Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back.
To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.
In less than four years, we’ve sold over 3 million products worldwide, including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design. In 2023, we released two second-generation products: the powerful audio companion Ear (2) and the highly anticipated Phone (2), marking our US debut.
We also launched CMF by Nothing, our sub-brand focused on making wonderful design accessible to all. In March 2024, we welcomed our third smartphone, Phone (2a). A powerfully unique device that enables even more people to experience the best of Nothing innovation.
A few weeks later in April 2024, we welcomed our new audio line-up. Introducing Ear, our best-ever audio experience, and Ear (a); the brightest, most vivid new member of the Nothing family.
If that sounds like something you'd like to be part of, read on...
The Role:
This position is a unique opportunity to develop, deploy, and lead user research within our innovative Software creative team. You'll work closely with talented designers and engineers to plan, execute, and analyse user research studies that inform our software product strategy and design decisions. Your work will incorporate cutting-edge AI solutions across smartphone, audio, OS, and new interface designs.
Responsibilities:
- Lead all user research initiatives across a variety of software applications, ensuring a deep understanding of user needs, behaviours, and motivations
- Develop and implement strategies, methodologies, and processes to gather actionable user insights
- Design and conduct user research activities such as usability testing, interviews, surveys, field studies, and data analysis
- Translate research findings into design and software recommendations and requirements through collaborating closely with product managers, hardware designers, software designers and engineers
- Evangelise a user-centred design approach and promote a culture of data-driven decision-making across the organisation
- Stay updated on latest user research trends, tools, and methodologies, and continuously improve the team's capabilities
Requirements:
- Extensive, specialised experience in user experience research, with a proven track record of leading research initiatives within consumer software products
- Excellent understanding of combining qualitative and quantitative research methods, including in-person interviews, experimental design, data analysis, and statistical techniques
- Strong communication and presentation skills, with the ability to effectively convey research insights to cross-functional teams and stakeholders
- Ability to manage multiple projects simultaneously and prioritise tasks in a fast-paced, dynamic environment
- Passion for understanding user behaviour and creating exceptional user experiences
- Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology or a related field is desirable, with further education also beneficial
- Strong understanding of statistics in data analysis to avoid statistical errors in quantitative methods
Preferred Qualifications:
- Experience working in a startup, scaleup or highly innovative environment
- Familiarity with AI and machine learning concepts and their application in user-centred design
- Demonstrated ability to drive strategic insights and influence product design and development
We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.