Senior Manager, Marketplace Operations
Parrot
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Austin, TX, USA
Posted on Tuesday, May 21, 2024
About Us
Parrot is an AI-first technology company empowering attorneys to get more from depositions. Trusted by leading insurance companies, law firms, and Fortune 500 companies alike, Parrot blends the proficiency of 100% reliable, highly-trained reporters with cutting-edge technology and artificial intelligence, ensuring smooth scheduling, immediate rough drafts, and real-time deposition summaries.
As a trusted partner for efficient court reporting services and its leading technology platform, Parrot enables its customers to unlock faster and better outcomes for their clients.
We are looking for a dynamic and versatile leader to join our Strategy & Operations team as the Senior Manager, Marketplace Operations. You will be responsible for overseeing the Supply side of our business, including Digital Reporter and Transcription operations, shaping our marketplace strategy, and managing its overall P&L.
Key Responsibilities
- Manage end-to-end digital reporter and transcription operations, overseeing the two lines of business and ensuring overall marketplace efficiency.
- Drive the development and implementation of strategic growth and operational efficiency initiatives.
- Improve operational processes and protocols to ensure seamless scheduling, quality service delivery, and lean operations.
- Work cross-functionally with engineering, sales, and customer success to build a comprehensive service and product for our customers.
- Foster a vibrant and engaged community within our gig platform, continuously nurturing relationships, managing communications, delivering training and driving user engagement.
- Manage and mentor an internal team of 4 strategic operators.
- Oversee quality assurance, including goal setting, metrics development, and scalable feedback loops.
- Analyze our operations through the lens of data, running experiments and monitoring company performance.
- Develop forecasting models to adequately staff supply to meet fluctuating demand.
- Lead and execute expansion efforts into new states. Develop compliance frameworks tailored to each region’s regulatory landscape.
Requirements
- 5+ years of experience within a fast-growth, operationally-intensive company.
- Experience in managing and developing high-performing teams.
- Exceptional organizational skills - you excel at managing multiple tasks concurrently.
- Polished communication skills and the ability to build relationships with a diverse group of stakeholders.
- Proven track record of successful P&L management.
Benefits
Equity. We value an owner’s mentality - all our employees earn equity at Parrot!
Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.
Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees.
Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.
“Parroteer” Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.
Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.
Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.
Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.
Referral Program. It’s no secret A players hire A players, and we expect everyone at Parrot to wear a hat in recruiting. In fact, we incentivize it with a generous referral bonus for each successful referral you make.
We’d love to connect
We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, let’s connect.
This job is no longer accepting applications
See open jobs at Parrot.See open jobs similar to "Senior Manager, Marketplace Operations" I2BF Global Ventures.