Ready to be a Titan?

Before coming to us, our customers used various types of software that stored their receipts and payment data in various ways. When they migrate their data onto our software platform, we must migrate their data accurately or it leads to a long list of problems that take hundreds of phone calls to solve. A data reconciliation specialist can take data, in various formats and configure them into the format necessary to upload into our software, ServiceTitan to help ensure that client’s long term success.

All of our team members partake in making the team as a whole successful. This role is a critical piece of the ServiceTitan team.

What you'll do:

• Assist customers with migrating data regarding their Operational/Accounting Databases and communicating directly with the customer’s onboarder to make sure that the data import tasks were handled correctly.

• Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs

• Utilize tools such as the Salesforce Console to efficiently handle customer cases and track personal performance

• Be a part of a tight-knit team, working together to provide superior technical support for Professional Services and maintain a positive environment

• Troubleshoot and submit bugs to our data engineering team and act as the primary driver from bug ticket creation through resolution

• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve

What you'll bring:

• Excellent Microsoft Excel skills - Data Manipulation, use of Pivot tables and other excel ribbon tools

• Basic knowledge of SQL - Select statements, understanding of primary/foreign keys

• Advanced or native English language possession

• Strong Accounting Foundation - Understanding of Accounts Receivable, Inventory, Accounts Payable, Payroll

• An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities

• Capable of efficiently learning and using complex software

• Intelligent, self-motivated, quick thinking, and fast learning

• Strong communicator in both written and verbal form (a writing/typing assessment will be facilitated during onsite interviews)

• A clear view on what constitutes top tier customer support and capable of executing on that view

• Ability to work smoothly within a team and understands that we succeed or fail together

• Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment

• Bachelors degree preferred

• A desire to be the best person you can be!

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.