Ready to be a Titan?

The Senior Manager, Sales Development Strategy & Operations is an integral role on the GTM Strategy & Operations team and a strategic business partner to our Sales & Marketing organizations. S/he is responsible for driving operational strategy for the pipeline generation teams (Sales development) at ServiceTitan across outbound, events, marketing. Your key stakeholders will include our VPs of Corporate & Enterprise Sales and Director of Sales Development. The individual has a well-rounded background - including analytical rigor, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of Sales Development Operations and drive key strategic initiatives/their outcomes.

What you'll do:

• Own day-to-day business operations of the Sales Development team, including tracking KPIs, managing headcount and quota capacity, lead allocation and other key processes

• Drive strategic initiatives including redesigning processes and technology tools to improve the efficiency and effectiveness of the Sales Development engine

• Discover the “so what” in performance data, distilling down to actionable insights that drive improved decision making and business pivots

• Partner with our Sales and Sales Development leaders to help them understand their performance, root causes and help them improve and scale their operations

• Present insights in Weekly Pipeline and Monthly and Quarterly reviews across the revenue organization

• Manage and develop a team of ~3 ICs covering our Corporate, Enterprise and Upsell product functions

What you'll bring:

• 5-8+ years of experience in Sales Operations, Analytics and/or management consulting

• Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

• Bachelor’s degree required

• 2+ years of leading and managing a team preferred

• Knowledge of Sales Productivity KPIs, Lead Scoring, Lead Routing, Headcount management, planning and forecasting

• Proficiency in advanced excel

• Experience using SQL/Data querying and Tableau or other data visualization tools to analyze data and communicate findings

• Knows how to balance getting the details right while still moving fast

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.