Deal Desk Analyst (Contract)
Ready to be a Titan?
Our Revenue Operations team inspires the entire company forward by diving into the details of how we acquire, support, and grow customers every day. We are a tight-knit crew that provides recommendations and insights on the full customer journey, from Marketing to Customer Success. We all have a shared passion for helping contractors take their business to the next level in an efficient and strategic way, and have fun doing it.
ServiceTitan is looking for an experienced Deal Desk Analyst with strong communication skills and high attention to detail to join the always-exciting Sales Operations division of RevOps. A successful candidate will have the ability to work independently in a dynamic, rapidly-growing, and fast-paced environment. This role reports directly to the Sr. Manager of Deal Desk.
What you'll do:
Have the ability to think critically, validate contract data and interpret SaaS contracts.
Be able to work autonomously on a project based assignment once enabled and trained.
Perform data collection, data review and data analysis if needed.
Ensure efficient execution of deals through standard workflow process on an ongoing basis
Maintain software and processes to manage Configure, Price, Quote (CPQ) and other contract management
Review proposed sales and professional services quotes, provide feedback, ensure compliance with published sales and business policies, and route approval or reject/escalate quotes as needed based on policy and business judgment
Partner cross-functionally and serve as key liaison & escalation point for sales, customer adoption, customer success, and other deal related topics
What you'll need:
1+ years of relevant experience in similar role, required
Strong understanding of the Tech Industry, Deal Desk, Finance, Sales Operations
Experience with Salesforce, DocuSign, CPQ/CLM software, and ASC 606 knowledge preferred and SQL a plus.
BS/BA in Business Administration, Finance, or a related field, nice to have
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.