Job Opportunities in the I2BF Portfolio

I2BF Global Ventures

Implementation Analyst (FieldRoutes)



United States · Remote
Posted on Thursday, August 31, 2023

Get to know us:
We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue.

When you join our team, you’ll be joining one of the fastest growing companies in the US with an award-winning culture that’s been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.

What you’ll do:

  • Conduct in-depth software training for small to mid-range businesses via webinar to update live customers on product features and enhancements

  • Consult live customers on best practices for their business and create processes to put those best practices to use

  • Conduct warm handoff calls with newly signed customers and welcome them to the implementation process

  • Be subject matter experts for FieldRoutes modules (Sentricon, Trend Reporting, SalesRoutes) and act as a resource for live clients on those modules

  • Regularly survey recently live customers to get feedback for the implementation team

  • Maintain weekly check-ins with customers in the implementation process

What you’ll bring:

  • Bachelor’s degree required or equivalent combination of work experience and education

  • At least 1+ years of customer service experience.

  • Onboarding or implementation experience a plus.

  • Excellent verbal and written communication skills

  • Excellent customer service skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Self-driven, results-oriented with a positive outlook and a focus on quality

  • Ability to work in a fast-paced environment

  • Quick learner and willing to be flexible

  • Experience with FieldRoutes is a plus

  • Where you’ll work:

  • We’re 100% remote with HQ located in McKinney, TX.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $38,000 - $55,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.