Manager, Talent Management
Ready to be a Titan?
ServiceTitan is looking for a Manager, Talent Management to join our Talent Management team. The ideal candidate has experience with leading and executing programs that define and measure talent, enable talent and employee engagement, and develop team members in a customer-centric approach that drives business impact. This role leads a team and supports the business collaborating with various business partners to implement new projects as well as improve upon cyclical projects already rolled out. This role will play a large part in ensuring continual success of ServiceTitan’s Talent Management projects.
What you'll do:
In conjunction with Sr. Director, Talent Management and their team, this role will lead strategy and execution of organization-wide talent programs at ServiceTitan. The expectation is that the incumbent of this role refines and improves current processes.
The scope of this role includes the entire employee lifecycle- from interviewer training to onboarding, goal setting, performance through exit of employees. The goal of a program manager leading across the employee lifecycle is to create a consistent employee experience and overall aligned approach to all programs rolled out across ServiceTitan.
Drive the execution of new programs (succession planning, goal setting, job architecture) to be executed in Talent Management. New programs include initiatives that have not been rolled out effectively or are being created for the first time.
Lead philosophy, roadmap and execution of Performance Review process at ServiceTitan. This includes stakeholder alignment, resource refinement, training, change management and continuous iteration to improve process as well as evaluate new and cutting edge ways of evaluating employee performance.
Manage a team and act as a primary point of contact for existing programs and initiatives—this includes meetings with program leaders and their respective employees and problem solving any issues or concerns with customers, stakeholders or business partners.
Scope of project management includes project planning, collaborating with business partners, creating resources to support projects, leading organization-wide communication plans, rolling out said projects and completing retrospectives to gather feedback from customers on how to improve.
Partner with other departments within Talent Management and the greater HR organization to request deliverables needed to properly execute company-wide programs.
Create training for execution and bring along stakeholders on project execution, timing and other relevant details. At times training will need to be created for HR Business partners with accompanying facilitator guides and train the trainer sessions. Other times the incumbent of this role will directly train the business.
Collaborate with HR Business Partners and Manager, Talent Management to gather feedback on programs, understand business needs and successfully execute. Oftentimes HR Business Partners will act as stewards of the programs and the incumbent of this role will need to be able to build relationships with and influence HR leaders up to CPO.
Lead any change management aspects of existing projects and support Manager, Talent Management in any new initiative change management, as necessary.
Partner with Sr. Director, Talent Management on determining SLAs for new projects based on current workload, scope of project, other business initiatives and capacity.
Perform other projects or miscellaneous duties as requested or assigned, at times with minimal notice.
What you'll bring:
A minimum of 5 years of experience in a fast-paced environment supporting various company programs and initiatives.
A minimum of 2 years of experience as a people manager.
Excellent attention to detail is a must; as you will be responsible for leading and executing company-wide programs, and reporting results to senior business leaders.
Ability to work autonomously as well as influence business partners, stakeholders, and leaders in an effort to meet deadlines and deliverables.
Passion for matters that define our ability to successfully define and evaluate talent, employee experience and development.
Ability to comfortably manage various tasks and knowing how to prioritize them effectively.
Intermediate experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Nice to have:
Experience with process improvement
Experience with change management
Experience in presenting to high level leaders and large groups
Experience in fast-paced environments
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $102,000 - $147,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.