Ready to be a Titan?

ServiceTitan is looking for an extraordinary Product Analytics Manager to develop insightful reporting that will take our understanding of our customers and our product to the next level. This role will focus on finding ways to optimize features that are at the core of our product- Fintech and Commercial. As both of these areas are top firm priorities, your role will have an immediate impact.

We are looking for a manager-doer who both responds to executives and charts a medium term roadmap for how to effectively manage his/her team’s resources. You will lead a small team of analysts who you will both mentor and receive support from.

What You'll Do:

• Lead a team that works directly with a dedicated business line to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau

• Define metrics and roadmaps with key stakeholders and monitor impact of releases and product changes at an in depth level

• Build insightful reports and visualizations to surface trends and actionable insights to internal business users

• Inform business and teams of user activity on our platform, establish metrics to identify customer pain points

• Build strong relationships within product and support functions to understand business needs

• Ensures adequate instrumentation and metrics are in place to respond to fundamental business questions on our product and its usage

• Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

• Mentor and grow your teammates to deliver strong products across the business

• QA results from your team to ensure high quality results have been delivered

What you'll bring:

• Bachelor degree in a business or quantitative field

• 5+ years of experience as a business analyst

• 2+ years managing a small (1-3 person) team

• Ability to prioritize projects based on ROI and timing in the presence of ambiguity

• Tableau and/or powerBI (Tableau strongly preferred)

• SQL expertise and previous experience with data warehouses (Snowflake preferred)

• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail

• Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with

• Comfortable with tight deadlines in a high-growth environment

• Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders

• Maintain and execute against short and medium term roadmaps

• Experience in python (pandas, etc.)

• Either direct experience with A/B testing or the underlying statistics required to form a statistically valid A/B test

Preferred Skills:

• Experience in dbt (data engineering)

• Experience analyzing terabytes of clickstream data

• Experience creating FullStory dashboards

• Experience with using Airflow for scheduling ETL jobs

• Experience building and using KPI data marts

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 - $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.