Implementation Manager (Aspire)
We’re Aspire, a ServiceTitan company
We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Acquired by ServiceTitan in 2021, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
Ready to make your career move?
We are seeking a Software Implementation Manager who will be responsible for guiding new clients through the onboarding of Aspire Software within our client’s technical environments. You will engage customers at all levels and all stages of the lifecycle to ensure that they’re successfully implementing the critical functions of Aspire. You’ll build strong customer relationships, manage internal and external resources to ensure project timelines are met, and provide exceptional customer experience.
What you’ll do:
Lead SaaS based on boarding for Aspire’s customers
Guide client Power Users in the functionality of Aspire so that they can in turn train their full staff in their required area of the system
Work with internal and external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
Build a strong business relationship/partnership with the owner and power user team to ensure successful follow through during every stage of the deployment process
Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule
Develop repeatable and scalable processes to improve project quality and delivery
Contribute to the internal knowledge base and share lessons learned with other resources
Integrate the deployment of Aspire with the current or new company processes
Communicate clearly, timely and effectively progress in the on-boarding process to the Main Power User at the company and address any concerns related to achieving milestone goals
Escalate deployment concerns to the Director of Client Services so that they can be addressed with the client immediately. Some travel is required for this position
What you’ll bring:
Bachelor’s Degree or equivalent experience is required
7+ years’ experience in the landscaping industry
Project Management experience is strongly preferred
Strong written communication skills, including development of project plans and summary reports
Strong verbal communication skills, including presentation skills and ability to clearly present complex ideas in ways that end-user audiences understand
Exceptional analytical and problem-solving skills
Professional approach, rapid learner and a self-starter attitude
Well-developed interpersonal skills and ability to work within a variety of situations across all levels of management
Where you’ll work:
Our headquarters is located in St. Louis, however, we’ll be remote until the time is right to return to the office. When that happens, St. Louis-based employees will be moving to a hybrid work model (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $53,000 - $76,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.