Product Manager (FieldRoutes)
We’re FieldRoutes, a ServiceTitan company.
We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue.
When you join our team, you’ll be joining one of the fastest growing companies in the US with an award-winning culture that’s been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.
Ready to be a Titan?
We're looking for a Product Manager to lead aspects of our Operations Suite product offering. This vital role will work on initiatives that empower technicians to execute work with greater integrity and efficiency for field service businesses looking to differentiate their company on remarkable, trustworthy, and convenient service experiences that convert prospects into happy lifelong customers!
Ideal candidates must be passionate about taking products to the next level and enjoy spending time with customers, and industry thought leaders to understand and evangelize their needs. You balance strategic thinking with outstanding execution, holding yourself and your team accountable for delivering successful outcomes. You enjoy solving complex business problems with a diverse set of stakeholders.
You will collaborate closely with sales, customer success, and support teams to evolve our pest control and lawn care product offerings. You will leverage the scale and resources of a successful, well-known business combined with a startup's nimbleness and forward-looking mindset to deliver business value to our field service customers.
Who you are:
Driven: you operate with a sense of urgency, creativity, and curiosity about how we can improve the lives of our customers.
Analytical: you can use data to solve problems, identify opportunities, and use OKRs, and success metrics to learn, optimize and make decisions.
Biased for Action: you make good decisions with incomplete data and constantly optimize for learning.
A Bar Raiser: you inspire others to bring their 'A' game and are constantly looking for opportunities for improvement.
What you’ll do:
Vision: cast a compelling product roadmap that advocates for new features using quantitative and qualitative reasoning.
Customer Focus: comprehend and advocate for the product and our customers; you’ll bring customer empathy and experience, driving product direction and execution based on customer pain points and opportunities.
Planning: participate in cross-functional planning and execution; steer product development toward the highest-ROI opportunities.
Articulate: craft clear, concise written and verbal communications; OKRs, roadmaps, epics, user stories, and GTM launch plans.
Attention to Detail: sweat the small stuff; raise the team's standards for quality; get it right the first time out the gate more times than not.
What you’ll bring:
3+ years in Product Management at a technology company working with B2B clients across various scales and sophistication (Large S&P 500 corporations through SMBs) OR
Ideally, 3+ years of professional experience within the field service industry
Demonstrated success working on complex technical products and features that are heavily informed by data and user research to deliver customer-first solutions.
Experience balancing short-term revenue objectives with a long-term vision and sticking to deadlines.
BA/BS degree required; MBA is a plus.
Where you’ll work:
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.