Job Opportunities in the I2BF Portfolio

I2BF Global Ventures

Technical Writer



Marketing & Communications, IT
Yerevan, Armenia
Posted on Monday, November 20, 2023

Ready to be a Titan?

As a technical writer at ServiceTitan, you’ll be part of and represent the Documentation team across the Product org and beyond, supporting assigned product areas through engaging and effective content creation, including new-feature documentation, content updates, release notes, and other customer-facing material.

The Documentation team is made up of talented tech writers you’ll collaborate with as you work with developers, quality engineers, product managers, customer support, and usability experts to make our products easier to use. You’ll assist the Documentation team with ongoing improvements to the content and maintenance of the ServiceTitan Knowledge Base, as well participate in internal documentation projects as needed.

What you'll do:

  • Produce with impact: Develop effective documentation that promotes self-service and efficiency for our end-users and internal employees. Learn to think and ask questions like our users to produce the best possible content.

  • Write clean and clear copy: Author easy-to-understand, customer-facing guides and help articles. Work with product managers and product teams to get an in-depth understanding of the product and documentation requirements.

  • Identify documentation needs: Help audit documentation to track and identify areas impacted by UI changes and new features, as well as ensure high content quality is maintained.

  • Manage content solutions for assigned areas: Manage tasks and needs for assigned areas from beginning to end, including tracking and updating tasks through JIRA and similar project management tools.

  • Collaborate and participate: Work with the Documentation team to improve content as we enhance the customer experience through new feature release and improvements

What you'll bring:

  • Superior editorial and writing skills

  • Experience in technical writing, professional editing, journalism or grant writing (3+ years preferred) or related field

  • Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields

  • Experience writing for a North American (US, Canada) audience

  • Experience working with software development/SaaS (2+ years preferred) or educational equivalent

  • Experience writing release notes, help documentation, and procedural guides.

  • Ability to organize and simplify large amounts of data and information and multi-tiered processes

  • Ability to coordinate multiple ongoing projects and documentation

  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and via images/media

Preferred Skills

  • API writing, journalism, or instructional design experience

  • Knowledge of home services industries and terms for plumbing, electrical, HVAC, and similar for the Residential and Commercial markets

  • Experience in problem-solving from a user’s point of view (QA, Customer Support)

  • Experience with software development/SaaS or educational equivalent

  • Experience with headless CMSs such as Contentful and Sanity, online editing tools, and/or single-source/component-based authoring tools

  • Experience with data insight tools such as Google Analytics to help drive content prioritization and to track content engagement

  • Familiarity with JIRA or other work tracking systems\

  • Experience with generative AI and related tools

Portfolio Submission

Please submit a writing portfolio (3–5 writing samples) that demonstrates your ability to produce efficient and clearly written customer-facing and/or internal documentation. The portfolio should exhibit your ability to understand and implement content architecture and/or presentation of complex concepts. A diverse writing portfolio that includes online content and data visualization is preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

  • Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.