Ready to be a Titan?

As we expand ServiceTitan’s business into the Commercial and Construction markets, we are building out dedicated focus for these market areas. The Senior Manager, Market Group Operations is an integral role on the Market Expansion team contributing to ServiceTitan’s expansion into the Commercial & Construction markets. S/he will drive highly visible and critical strategic initiatives to contribute to the growth and success of this part of the business. The primary focus of the role will be on reviewing and optimizing performance of this business segment, creating assessments of new opportunities within this market, and developing strategies and tactics to succeed in this market.

The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes. The role reports to our Vice President of Commercial & Construction and will be an individual contributor role to start, with the opportunity to grow a team over time.

What you'll do:

• Plan and develop scope, goals, deliverables, required resources, work plan, budget, and timing for new initiatives as well as market expansion planning/operations

• Analyze, evaluate, and overcome initiative risks, see around corners and optimize for the outcomes sought by the market group

• Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. sales strategies, partnerships, product roadmap)

• Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration

• Drive day-to-day operations, program management and strategic pivots for your initiatives

• Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes

• Support development of priorities, resource planning, goal setting for the broader Market Expansion teams, including but not limited to setting and advocating for the priorities of your initiatives

• Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

• Establish effective market expansion operating cadence

What you'll need:

• 10 years of work experience in a combination of high growth tech companies and/or management consulting

• Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

• Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments etc.)

• Ability to distill complex issues into concrete action plans; manage execution; and drive results

• An analytical mindset and be data driven whenever practical

• Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems

• Ability to deal with conflict and manage escalated customer and internal situations

• Knows how to balance getting the details right while still moving fast

• Ability to make judgment calls on ambiguous topics once aligned on outcomes we seek

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

• Candidates that have aspirations to build a long term career as a Chief Executive Officer or Chief Operations Officer (COO) would be able to build the broad ranging, multidisciplinary skill set required through this role

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $137,000 USD - $196,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.