Ready to be a Titan?

ServiceTitan is actively seeking a Principal Product Manager, Payments. This role is crucial to our operations, as it lies at the crossroads of technology and business, significantly influencing the direction of our product. We need someone who can turn ambitious ideas into effective solutions that improve how our customers receive and manage payments.

As the Leader for our Payments products, you'll be responsible for creating smooth, secure transaction experiences that set us apart from the competition. You'll be tasked with guiding product initiatives from their starting point to their market launch, ensuring they meet market needs and provide real benefits to our customers. This role offers a unique chance to use industry best practices and your own creativity to improve our customer's payment systems and enhance ServiceTitan's offerings.

What you'll do:

• Own the product vision and roadmap for our Payments offerings

• Engage closely with our customers to understand their current payment processes and needs, and translate those into product capabilities

• Develop industry-leading capabilities for payment processing, transaction optimization, secure payment gateways, etc.

• Represent ServiceTitan as a domain and product expert in customer and prospect meetings, and on our online community

• Collaborate closely with the product design and engineering teams to deliver an extraordinary product experience

• Drive success and adoption of your products by working closely with product marketing and GTM teams in creating internal and external launch plans

What you’ll need:

• 7-8 years relevant work experience, at least 5 years in a product management role

• Prior experience with large-scale payment solutions

• Strong technical acumen and experience with payment processing in a similar industry

• Ability to gather and transform business requirements and market needs into a successful product vision

• Strong organizational, written and oral communication skills

• Proven ability to deliver on commitments and timelines

• Experience with agile development methodologies such as Scrum

• Ability to thrive in a dynamic environment and manage multiple competing priorities

• Prior cloud computing / SaaS experience is a plus

• 4-year degree from a top university, related graduate degree preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $137,000 USD - $196,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.