Manager, Business Development
Ready to be a Titan?
About this Team: Our Business Development organization is a highly strategic team responsible for assessing, validating, building and launching new business opportunities to accelerate growth at ServiceTitan while making a meaningful impact to our customers. We've driven exponential revenue growth and will be instrumental in continuing that trajectory in 2024 and beyond. Our team is composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals who act with intentional urgency in accomplishing company-wide objectives. At ServiceTitan, our goal is to build innovative products, provide extraordinary services & become THE operating system of the Trades industries.
About this Role: The Manager of Business Development is an integral, highly-visible role contributing to the overall success of our team. In this role, you will design, drive, manage, and optimize partnerships that accelerate our entry into new markets or solidify our footing in existing ServiceTitan segments. This role will initially focus on integrations and partnerships within the Accounting and ERP Systems area and be responsible for launching net-new partnerships as well as building strategy and structure to support a burgeoning partner channel at ServiceTitan. These partnerships and integrations are critical to our ability to acquire and keep customers, by preserving continuity within their day-to-day operational workflows and complementing ServiceTitan’s suite of best-in-class capabilities. Balancing both hard and soft skills, the Manager of Business Development is equally at ease building a complex integration roll-out model as they are presenting a business case to an executive audience or negotiating commercial deal terms with a prospective partner. The ideal candidate is a strong collaborator and has worked closely with technical and business stakeholders to drive positive business outcomes.
This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Management Consulting, Business Development, or Product Management.
If you are a talented and experienced team player interested in shaping company strategy and helping ServiceTitan increase its market leadership in a massive and growing set of global industries, we’d love to hear from you.
What you’ll do:
Manage the entire lifecycle of a partnership and / or integration end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market
Develop and maintain a deep understanding of the Accounting and ERP technology player landscape in each of the markets ServiceTitan operates or plans to operate in, and how that landscape is impacted by industry, competitive, or macroeconomic trends
Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
Analyze customer and sales data to identify gaps in our Accounting integration footprint and inform fiscal year planning and team objectives
Work with ServiceTitan executive leaders to support live sales deals of highly strategic prospective customers, providing relevant subject matter expertise and recommendations on building best-in-class workflows and leveraging our partner ecosystem
Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
Manage and evaluate the ongoing success of existing partnerships and integrations by tracking key metrics and success criteria and supporting internal teams in addressing customer escalations
Help shape and continuously refine the Accounting and Supply Chain partner programs, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders
What you’ll bring:
6+ years of relevant work experience
Bachelor's Degree; MBA or equivalent experience preferred
Ability to source, design, negotiate and implement net-new partnerships
Foundational understanding of integrations and how they interact through APIs
Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story
Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
High motivation, initiative and positive attitude
Exposure to Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionality, and workflows preferred
Knowledge of Trades Industries preferred
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $102,000 USD - $147,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.