Senior Technical Portfolio Manager
Ready to be a Titan?
ServiceTitan is the world’s leading software technology platform for the trades. Founded by the sons of tradesmen who discovered that their fathers' professions were underserved by the digital tools disrupting numerous other sectors, ServiceTitan is a truly mission-driven company dedicated to bringing the power of technology to the trillion-dollar global trades industry.
If you are a strategic thinker with a passion for leveraging technology to drive business success, we invite you to apply for this exciting opportunity to shape the future of our organization's business technology landscape.
The Sr. Technical Portfolio Manager (TPM) will be a key leader responsible for leading our organization's portfolio of technical projects. As part of the SPO (Strategy, Planning & Operations) Leadership team within the Business Technology department, the ideal candidate will possess a strong blend of technical expertise, business acumen, and leadership skills to drive innovation, efficiency, and alignment of technology initiatives with overall organizational goals.
This is an exciting opportunity for a talented and experienced technology leader to join a growing company and make a significant impact.
*We are open to candidates in both US or Canada.
What You'll Do:
Manage portfolio of technical projects. Partner and coordinate with the central PMO team to align with corporate standards.
Track project progress and milestones using established project management tools and methodologies.
Implement key performance indicators (KPIs) to assess the health and progress of each project within the portfolio.
Regularly communicate project status updates to stakeholders, highlighting achievements and potential risks.
Proactively identify and address impediments to project success by fostering open communication within project teams.
Implement a feedback loop to capture and address roadblocks promptly.
Apply best practices for agile project delivery, ensuring projects are responsive to changing business needs.
Foster a culture of agility within project teams, promoting iterative development and continuous improvement.
Implement and refine agile processes to optimize delivery efficiency.
Manage scrum-of-scrums for cross-functional delivery needs, ensuring alignment between different project teams.
Foster a collaborative environment where team members can openly discuss progress, challenges, and solutions.
Make prompt decisions to maintain project momentum, considering the impact on timelines and overall project goals.
Demonstrate a decisive leadership style, balancing the need for thorough analysis with the importance of timely decision-making.
Maintain high-quality Risk, Assumptions, Issues, and Dependencies (RAID) logs for SOX (Sarbanes-Oxley) change control compliance.
What you'll bring:
Bachelor’s degree in Computer Science, Information Systems, or related field with At least 7 years of experience in technical program management
3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
3+ years of experience with Agile delivery
Experience with managing multiple concurrent projects with different time frames.
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
Deep focus on execution, follow-through, accountability, and results
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Highly tuned emotional intelligence, good listening capabilities, and deep seated empathy for teams and partners
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,000 USD - $122,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.