Ready to be a Titan?

As a member of the Operations data science team supporting the post-sales organization, you will build NLP/GenAI applications that transform our support and CSM operations. Your work will go directly to customers as part of ServiceTitan’s Help Center and drive internal processes. The ideal candidate will have excellent data science/MLOps skills and be able to translate business needs into data science approaches.

This is a rare opportunity to boost sales growth at a firm that is at scale but still growing rapidly.

What you'll do:

• Partner with key business stakeholders at ServiceTitan

• Build machine learning systems from the ground up and design scalable data science systems

• Deliver cutting edge NLP expertise, driving best practices across all of our NLP projects (including GenAI applications)

• Transform insights gained from data into actionable business recommendations

• Champion and execute long-term strategic projects that grow ServiceTitan’s platform in the Home Service industry

• Invent bold and creative solutions that aim to solve our current and future business problems

What you’ll need:

• MS/Ph.D in Data Science, Statistics, Applied Mathematics, Engineering, or similar quantitative discipline required

• 7+ years experience as a data scientist developing predictive business models with at least 5 years of experience in NLP applications

• Strong background using data science python packages like transformers, pytorch, scikit-learn, and H2O

• Expertise using pytorch or other similar packages to train from scratch or alter model architectures of open source LLMs for a variety of downstream tasks (text generation, classification, etc.)

• Experience deploying NLP applications in a production environment

• Able to seamlessly work with engineering as a co-creator of production solutions

• A proven track record of using advanced data solutions to produce effective business results

• Able to partner with the business and execute a project from end to end

• Great communication skills including communicating complex concepts to business stakeholders

• A passion for discovery, problem solving and practical business outcomes

• Experience using cloud computing platforms (e.g. Azure) for modern machine learning operations

Preferred experience:

• History of contributing to open source projects

• Peer reviewed publications on NLP/deep learning

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $137,000 USD - $196,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.