Ready to be a Titan?
As a member of the Operations data science team supporting the sales organization, you will build models that help drive the size, quality, sales tactics, and prioritization of our sales prospect lists. You will also connect quantitative insights gleaned from the sales process to how we build our core product to address the needs of our customers. The ideal candidate will have excellent data science/MLOps skills and be able to translate business needs into data science approaches.

This is a rare opportunity to boost sales growth at a firm that is at scale but still growing rapidly.

What you'll do:

• Partner with key business stakeholders at ServiceTitan, own end to end data analysis and modeling projects, and create scalable data science solutions to support our growing business

• Build machine learning systems from the ground up and design scalable data science models

• Promote adoption of cutting edge analytics and ML, implement innovative quantitative research tools and models

• Transform insights gained from data into actionable business recommendations

• Champion and execute long-term strategic projects that grow ServiceTitan’s platform in the Home Service industry

• Invent bold and creative solutions that aim to solve our current and future business problems

What you’ll need:

• MS/Ph.D in Data Science, Statistics, Applied Mathematics, Economics, Engineering, or similar quantitative discipline required

• 5+ years experience as a data scientist developing predictive business models

• Expertise in SQL and Python

• Strong background using data science python packages like pandas, numpy, scikit-learn, H2O, and transformers

• Hands on knowledge of cutting edge methods in machine learning, statistics, optimization, classification, and NLP (including transformers and, ideally, chatGPT style genAI systems)

• A proven track record of using advanced data solutions to produce effective business results

• Able to partner with the business and execute a project from end to end

• Great communication skills including communicating complex concepts to business stakeholders

• A passion for discovery, problem solving and practical business outcomes

• Experience using cloud computing platforms (e.g. Azure) to deploy models and automate predictions

Preferred experience:

• Experience deploying models to production using best in class ML Ops practices

• Experience with pytorch

• Experience with best in class genAI solutions like chatGPT, llama, etc.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.