DEI Operations Lead
Ready to be a Titan?
In the Diversity, Equity, Inclusion Operations Lead role, you will oversee the operations for the DEI Team and lead project/program management of key strategic DEI initiatives with a primary focus on DEI 360, a program designed to layer diversity, equity, and inclusion into our ways of working as a company.
The DEI Operations Lead will work closely with the Head of Global Diversity, Equity & Inclusion, to innovate new approaches and build upon current processes by partnering across the company with a primary focus on supporting the strategic planning and execution of Global DEI initiatives, budget management, project management, vendor management, coordination, communications, and administration, in order to advance the company’s DEI mission and goals.
Executives will use DEI dashboards and other DEI support resources on a regular cadence to drive positive progress with regard to inclusion, representation, and mobility within our organization and their team.
Business teams will layer DEI into their core ways of working and feel supported and empowered to do this through strong partnership, goal-setting, and strong project management support.
Our HRBP Team acts as a force multiplier for DEI work. They are educated on DEI, Have strong resources to leverage in their work, and great data at their fingertips, and communications support so they can help scale DEI across the organization.
The DEI team operates with a high degree of operational excellence including strong strategy documentation, project management, tools, dashboards, and other operational practices that drive impact.
What you'll do:
Support DEI 360 program, and act as a project manager for a range of business-led initiatives including but not limited to: Inclusive Sales, Inclusive Marketing, Inclusive Tech, and Product
Plan and implement projects including: defining project scope, goals, and deliverables; creating schedule and project timelines; tracking deliverables; monitoring and reporting on project progress and evaluating and assessing results
Partner with DEI and the broader People organization to develop design and implement internal DEI organizational mechanisms including metrics, KPIs, toolkits, templates, databases, etc.
Lead the development of best practice templates, policies, and processes to support programming
Work closely with the Analytics Team, Talent Management, Talent Acquisition, and HRBP Team to translate departmental DEI Dashboards and other metrics into meaningful action planning
Wear multiple hats for the DEI Team as we scale programming across ServiceTitan
What you'll need
Have 2+ years of experience working in the DEI space or in an analytics or program management role within the people space
Experience delivering pivotal initiatives across a global organization
Experience building strong project management to support the rollout of global programs, campaigns, or initiatives
Proven ability in developing and implementing programs that touch upon a wide variety of corporate functions, including but not limited to Talent Acquisition, Learning & Development, and Communications
Strong organizational, program management, and analytical skills
Proven experience analyzing data, identifying trends, and using insights and storytelling to build targeted initiatives and programs
Ability to develop and communicate an overall strategic vision as well as the ability to put the plan into operation
Strong tools, systems, and data acumen
Strong writing and presentation-building skills
Demonstrates strong judgment and keeps corporate responsibility front of mind
Experience working within a diversity and inclusion function or experience working on initiatives related to the advancement of diversity, equity, and inclusion
Ability to see around corners and anticipate the needs of leaders in the business
Highly collaborative team player who employees curiosity and can build trust with key stakeholders
Work independently and act as a driver of programs and initiatives in a fast-paced environment, and comfortable with ambiguity
Ability to work collaboratively and cross-functionally across global borders
Ability to be an innovative and creative thinker
Strong role model
Desired Technical Skills: Google Suite, Google Analytics, Presentations, Project Management, Workday, Visier, Writing, Creative, Budget Management.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.