Sales Operations Analyst (Aspire)
We’re Aspire, a ServiceTitan company
We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 76,000 users in nearly 2,300 locations, our software helps clients manage upwards of $5.3B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.
Ready to make your career move?
Reporting to the Manager of Sales Operations, the Sales Operations Analyst will be responsible for analyzing and evaluating sales operation performance metrics and processes to ensure goal alignment and focus with particular focus on the sales development (SDR) team.
What You’ll Do:
Facilitates the addition of new and maintains existing sequences, workflows, etc. inside CRM and other sales platforms. Deliver metrics on usage of sequences and workflows
Modify and test changes in our sequencing approach(es) to optimize outcomes and prospect experience. A-B testing of sequencing steps to maximize results.
Support the Sales teams to drive improvements to reporting tools, methods and processes utilized to increase the availability and usability of key data to grow the business
Responsible for recommending action plans based on the quantitative analysis and assessment of sales operational reporting with the goal of improving customer experience and operational efficiency
Analyze data and provide important visualization and dashboards that clearly communicates complex data in a simple form to non-technical audience
Develop systems to monitor success and effectiveness of training working closely with department managers on areas for improvement to training and individual performance.
Develop and maintain reporting to visualize key metrics based on each department within the sales team (Enterprise/Corporate/Business Development)
Support enabling technologies (systems/apps/programs) including CRM, to field sales teams including login information, new release information, applicability of each technology to role, etc.
Work closely with sales management to optimize the effectiveness of enabling technology investments
Work closely with Sales Management, Sales Engineering, Product Marketing, Marketing and other functional areas to support the sales team’s success
What You’ll Need:
Excellent communication (verbal and written) and interpersonal skills to inspire and engage co-workers
3 years of experience as a business analyst
Knowledge and understanding of sales development, execution, and data analysis
Analytical problem-solving skills
Proficiency with CRM, Hubspot, and database software
Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity
Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners
Bachelor’s degree in a business-related field
Where You’ll Work: Aspire's office is located in Chesterfield in St. Louis County, MO. Employees for this position have a hybrid work model (4 days/week in the office and 1 day/week remote).
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.