Job Opportunities in the I2BF Portfolio

I2BF Global Ventures

Senior Director, Software Quality (Aspire)

ServiceTitan

ServiceTitan

Sales & Business Development, Quality Assurance
Multiple locations
Posted on Thursday, June 6, 2024

Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to be a Titan?

As the Senior Director of Software Quality, you will be responsible for all quality functions, over multiple large-scale, market-leading SaaS products. The ideal candidate is a proven senior leader with excellent strategic thinking, analytical, and communication skills. You will lead a team of quality assurance professionals, establish quality standards and processes, and collaborate closely with development, product management, and other stakeholders to drive continuous improvement in software quality.

What you’ll do:

  • Leadership: Provide strategic direction and leadership to the software quality assurance team, ensuring alignment with business goals and objectives.

  • Quality Standards: Establish and maintain comprehensive quality standards, processes, and procedures to ensure the delivery of high-quality software products.

  • Team Management: Recruit, mentor, and develop a high-performing team of quality assurance professionals, fostering a culture of innovation, collaboration, and continuous improvement.

  • Collaboration: Work closely with cross-functional teams, including engineering, product management, infrastructure, and client services to integrate quality assurance processes throughout the software development lifecycle.

  • Continuous Improvement: Drive initiatives to continuously enhance software quality, including automation, performance testing, and monitoring.

  • Risk Management: Identify, assess, and mitigate quality risks throughout the software development process, ensuring compliance with regulatory requirements and industry standards.

  • Communication: Effectively communicate quality objectives, progress, and issues to senior management and key stakeholders, advocating for quality as a strategic differentiator.

  • Vendor Management: Evaluate and manage relationships with external vendors and third-party partners to ensure adherence to quality standards and contractual obligations.

  • Budgeting and Resource Allocation: Develop and manage budgets for the software quality assurance function, optimizing resource allocation to achieve quality goals within cost constraints.

  • Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure and report on software quality, driving accountability and continuous improvement initiatives.

What You’ll Need:

  • Bachelor’s degree in Computer Science, Engineering, or a related field;

  • Proven experience (8+ years) in a senior leadership role within software quality assurance, preferably in a SaaS environment. 15+ years of total software quality experience.

  • Strong understanding of software development methodologies, quality assurance processes, and best practices.

  • Demonstrated ability to lead and motivate cross-functional teams, driving collaboration and innovation.

  • Excellent analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.

  • Exceptional communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization.

  • Experience with quality assurance tools and technologies, including test automation frameworks, defect tracking systems, and performance testing tools.

  • Familiarity with agile development methodologies, such as Scrum or Kanban, and their impact on software quality processes.

  • Strong project management skills, with the ability to prioritize and manage multiple initiatives concurrently.

  • Proven track record of delivering high-quality software products on schedule and within budget.

Preferred Qualifications:

  • Certification in quality management or related field (e.g., ASQ Certified Manager of Quality/Organizational Excellence).

  • Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and associated quality assurance challenges.

  • Knowledge of DevOps practices and tools for continuous integration and continuous delivery (CI/CD).

  • Experience with implementing and managing enterprise-wide quality management systems (QMS).

Where You’ll Work:

Aspire is headquartered in Chesterfield, MO. Employees for this position will be remote.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.