Partnership Specialist (Aspire)
ServiceTitan
This job is no longer accepting applications
See open jobs at ServiceTitan.See open jobs similar to "Partnership Specialist (Aspire)" I2BF Global Ventures.Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
What We’re Looking For:
We are seeking a positive, self-motivated, organized individual to assist with the logistics partnership management of our telematics partners. This individual will collaborate across channels and our organization, specifically leveraging Azuga, to support Aspire, and FieldRoutes while ensuring hardware capacity success and deliverables, as well as assist in de-escalating incidents that may affect our customer base.
What You’ll Do:
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Act as dedicated partnership manager for Aspire’s Azuga relationship
Lead weekly internal and partner meetings focusing on partner relationship, outstanding operational and logistical action items
Collaborate with internal stakeholders on partner strategy, operational efficiencies and reseller channel growth
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Facilitate post sale logistics support for reseller team
Placing new and add-on contracted orders with partner
Manage hardware compatibility checks
Ensure timely order fulfillment, device exchanges & returns
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Support troubleshooting and liaison between the client and support team
Provide Tier One troubleshooting Support of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios
Confirm Equipment Modules have been set up as well as their API integration
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Offer additional partner relationship support including but not limited to:
Provide timely feedback on product design and functionality issues
Maintain clear, concise communication with clients and within the organization
Assist in training new team members
Act as an escalation point for their team with system and bug questions
Update management with day-to-day operations
Placing initial orders and all add-ons (Equipment from fleet lists with confirmed compatibility from Azuga, No contract requirement)
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Continued Assistance: (i.e. Installation assistance/third-party references)
Provide timely feedback on product design and functionality issues
Create accounts for new clients and work with clients to ensure that initial data load into the system conforms to necessary accuracy standards
Maintain clear, concise communication with clients and within the organization
Foster a spirit of teamwork and unity among team members that enables each employee, the Azuga team, and the organization to succeed
Assist in training new team members
Being an escalation point for their team with system and bug questions
Assisting their team members in creating escalations to other teams
Support their team with how to answer client requests and questions through Zoom calls and emails
Update management with day-to-day operations
Help team members to stay accountable for reaching targets set by management
Aid management when needed
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Liaison for Partnerships auditing (Finance)
Relay cancellation details to clients as necessary
Audit and help rectify billing errors/discrepancies for unit counts between partnerships and Aspire
Escalate discrepancies, errors, or deviations to the necessary stakeholders
Facilitate GPS post sale motion
Become Primary POC for Azuga Partnership
Be APS project manager for sales
Lead upsells on non AOP Partnerships
Collaboration on outbound logos
Attend recurring meetings to align w/Channel Managers (Partnerships) between GPS Providers
What You’ll Need:
Outstanding communication and interpersonal skills
Excellent organizational, multi-tasking and time management skills
Strategic thinker and collaborator to resolve issues pre and post sales and with the vendor
Networking aptitude
Attention to details
Excellent problem-solving skills
Preferred Qualifications:
Bachelor’s Degree in Business, Marketing, Communication or similar relevant field required.
3+ years of experience in sales, customer support or project management
Experience working at technology-oriented company preferred.
Azuga knowledge is preferred
Where You’ll Work:
Aspire is headquartered in Chesterfield, MO. Employees for this position will have a hybrid work model with 3 days in the office (Tues-Thurs) and 1 day remote (Fri) each week 1 Flex Day Dependent on Business Need (Mon).
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
This job is no longer accepting applications
See open jobs at ServiceTitan.See open jobs similar to "Partnership Specialist (Aspire)" I2BF Global Ventures.