Ready to be a Titan?

We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact.

As a Product Manager, you will be a member of a highly talented and innovation focused team that is responsible for building the next generation native Android and iOS apps to help customers quickly and efficiently perform their work, whether they’re technicians out in the field or office employees on the go. You will help support all aspects of the product development lifecycle, including research and user validation, go-to-market strategy, roadmap prioritization, development and maintenance, and ultimately be responsible for the continued success of the product. This role requires the ability to be a proactive self-starter with the ability to build a deep understanding of our customers’ business and workflow needs.

What You'll D

• Contribute to a collaborative product team, helping to define the vision and strategic roadmap for ServiceTitan’s mobile applications.

• Execute effectively across all areas of the product life cycle, including research, concept, user stories, development, go-to-market, adoption, outcomes, and impact.

• Conduct research and discovery into ServiceTitan’s existing capabilities, working closely with Subject Matter Experts to understand and address the needs of various customer personas, including owners, office managers, and technicians.

• Collaborate with designers to generate design concepts that delight customers, perform UX research and validation, and create development-ready requirements.

• Work with mobile Product Managers and Engineers to validate the feasibility of requirements, make adjustments, estimate the level of effort, and prioritize against a continuously changing list of priorities.

• Present new mockups and features to internal and external stakeholders for validation and generating excitement.

• Understand and prioritize user needs based on customer analytics, user research, and competitive analysis.

• Manage the backlog of features and enhancements for clients, communicating timing and status to internal teams and customers.

• Assess customer escalations, understand their impact on the roadmap, and allocate resources for resolution accordingly.

• Collaborate with the QA team to prioritize product defects/bugs and provide guidance to the development team on expected behavior.

• Drive success and adoption of your products by working closely with product marketing managers in creating internal and external go-to-market and adoption plans
  

What You'll Bring:

• 2+ years in product management, 1+ years of product management experience developing native mobile applications is a plus

• Strong understanding or willingness to learn Android and iOS native platforms and mobile UI/UX principles

• Strong communication and writing skills as well as the ability to interface with all groups in the company, including executive stakeholders

• Ability to quickly learn and understand complex customer workflows

• Strong quantitative and qualitative analytical skills

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others

• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail

• Intelligent, quick thinking, and fast learning team player

• Proactively surface and resolve conflicts/bottlenecks

• Familiarity with SaaS business models a plus

• 4-year degree from a top university, MBA or related graduate degree strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.