Ready to be a Titan?

As a Senior Content Analyst, you'll command our data analysis efforts, guiding our team in crafting data-driven insights and decision making. Your strategic thinking will be essential in optimizing our Digital Content for ServiceTitan.

What you’ll do:

• Data Analysis:

  • Conduct thorough analysis of digital content performance metrics using various analytical tools.

  • Interpret data to identify trends, patterns, and areas for improvement in content effectiveness.

  • Provide actionable insights to optimize content for engagement and resolution.

• Customer Feedback Analysis:

  • Collect and analyze customer feedback related to digital content through surveys, reviews, and other channels.

  • Summarize qualitative feedback and collaborate with cross-functional teams to address customer concerns and preferences.

  • Use customer feedback to inform content strategies and improvements.

• Content Personalization:

  • Utilize customer data and segmentation to develop personalized content strategies.

  • Collaborate with the personalization team to implement targeted content campaigns based on customer profiles and behavior.

• KPI Tracking:

  • Define key performance indicators (KPIs) for digital content and establish tracking mechanisms.

  • Regularly report on KPIs, highlighting successes and areas for improvement.

• Collaboration with PM/UX Teams:

  • Work closely with UX/UI teams to integrate data-driven insights into the design and layout of digital content.

  • Provide recommendations to enhance user experience based on data analysis.

• Content Attribution Modeling:

  • Develop and implement attribution models to understand the impact of different content touch-points on the customer journey.

  • Optimize content distribution based on attribution insights.

What you’ll bring:

• Bachelor’s degree in Marketing, Communications, or related field; or 5+ years of relevant experience

• Proven track record of driving content performance improvements

• Excellent communication and leadership skills

• Strong analytical skills with the ability to derive actionable insights

• Stakeholder management and influence

• Expanded knowledge of SQL, Tableau, Excel/Google Sheets Etc

• Project Management skills

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Preferred Skills:

• MBA

• Basic knowledge or understanding of Python and R

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.