We’re Aspire, a ServiceTitan company
We’re Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries. Acquired by ServiceTitan in 2021, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to make your career move?

We are seeking a Software Implementation Manager who will be responsible for guiding new clients through the onboarding of Aspire Software within our client’s technical environments. You will engage customers at all levels and all stages of the lifecycle to ensure that they’re successfully implementing the critical functions of Aspire. You’ll build strong customer relationships, manage internal and external resources to ensure project timelines are met, and provide exceptional customer experience.

What you'll do:

• Lead SaaS-based onboarding for Aspire’s customers

• Guide client Power Users in the functionality of Aspire so that they can in turn train their full staff in their required area of the system

• Work with internal and external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues

• Build a strong business relationship/partnership with the owner and power user team to ensure successful follow-through during every stage of the deployment process

• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule

• Develop repeatable and scalable processes to improve project quality and delivery

• Contribute to the internal knowledge base and share lessons learned with other resources

• Integrate the deployment of Aspire with the current or new company processes

• Communicate clearly, timely, and effectively progress in the onboarding process to the Main Power User at the company and address any concerns related to achieving milestone goals

• Escalate deployment concerns to the Director of Client Services so that they can be addressed with the client immediately. Some travel is required for this position

What you'll bring:

• Bachelor’s Degree or equivalent experience is required

• 4+ years’ experience in the landscaping or janitorial industry

• Project Management experience is strongly preferred

• Strong written communication skills, including development of project plans and summary reports

• Strong verbal communication skills, including presentation skills and the ability to clearly present complex ideas in ways that end-user audiences understand

• Exceptional analytical and problem-solving skills

• Professional approach, rapid learner, and a self-starter attitude

• Well-developed interpersonal skills and ability to work within a variety of situations across all levels of management

Where You’ll Work:

Our headquarters is located in Chesterfield in St. Louis, MO. This position is fully remote.