What you'll do:

• Collaborate directly with business users to gather requirements, develop solutions, and deliver insights using business intelligence platforms like Tableau.

• Define key metrics with stakeholders and closely monitor the impact of releases and product changes.

• Create insightful reports and visualizations to highlight trends and actionable insights for internal users.

• Communicate user activity on our platform to business teams, establishing metrics to identify customer pain points.

• Foster strong relationships within product and support teams to fully understand business needs.

• Ensure appropriate instrumentation and metrics are in place to address fundamental business questions regarding product usage.

• Proactively engage with stakeholders to continuously enhance analytics infrastructure and support informed business decisions.

What you'll need:

• Proficiency in SQL with the ability to write complex queries.

• Experience with data warehouses such as Snowflake or Redshift.

• Strong background in creating clear and insightful dashboards/visualizations using BI tools like Power BI or Tableau.

• Familiarity with A/B testing and experiment analysis.

• Experience with clickstream/user interaction data (e.g., Fullstory, Amplitude).

• Knowledge of DBT or other data engineering tools.

• Excellent written and verbal communication skills, with the ability to present complex technical information clearly to diverse audiences.

• Strong proficiency in Microsoft Excel, including pivot tables.

• Strong analytical skills, with attention to detail and the ability to manage and analyze significant amounts of data.

• Experience in data wrangling and analysis using Python libraries (e.g., NumPy, Pandas, SciPy, Matplotlib, Plotly, Scikit-learn) is a plus.

• Comfortable working under tight deadlines in a fast-paced, high-growth environment.

• 5+ years of experience as a business analyst.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.