Ready to be a Titan?

The Mergers & Acquisitions Services team plays a pivotal role in ensuring our client’s sustained success by supporting M&A professional service activities of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the complex nature of M&A to achieve their desired outcomes. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes.

The M&A Delivery Manager will oversee a team of three to five M&A Project Managers, each responsible for managing 10-15 projects at a time. This role requires proactive engagement with clients on a weekly basis, ensuring the successful implementation of our platform while delivering exceptional client satisfaction and business outcomes.

What you’ll do:

• Manage a team of M&A Project Managers, each of whom closely drives multiple and concurrent implementation projects from initiation through project close.

• Partner with your team to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.

• Conduct weekly status meetings with client stakeholders and executive management.

• Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.

• Foster a collaborative culture across your team to facilitate growth.

• Collaborate with cross-functional teams such as sales, data, training, and product to deliver against defined project timelines.

• Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.

• Host weekly one-on-ones with each team member, providing them with guidance, coaching, career development planning, and creative solutioning to challenges on any of their active projects.

• Stay up-to-date and enabled on ServiceTitan functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients’ businesses.

What you’ll bring:

• At least 7-10 years of relevant work experience that may include a combination of experience in managing a team of direct reports, owning client relationships, project management, technology/SaaS implementation, and/or the home or commercial services industries

• Bachelor's Degree or equivalent professional work experience

• A proven track record of being exceptionally detail-oriented while managing multiple projects

• Ability to think several steps ahead and take proactive steps to address roadblocks and issues

• Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership

• Experience as a collaborative team player always looking to help and enable others in the organization

• Knowledge of and experience with SmartSheet a plus (not required)

• Working Hours: 8AM-4PM EST

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.