Ready to Be a Titan?

At ServiceTitan, we are transforming how trades businesses operate. We are seeking an experienced, dynamic, and hands-on Director, G&A Systems to join our Corporate Engineering team. This role will lead and scale our enterprise systems supporting Finance, Legal, and People Operations functions. This role demands a strategic thinker with hands-on approach in a collaborative and fast paced environment. You’ll partner closely with Finance, Legal, and People leaders and serve as a key enabler of compliant, auditable technology practices.

This strategic leadership role will own the roadmap, delivery, and operational excellence for platforms including Workday, CLM (Ironclad), and related G&A systems.

What You'll Do:

Strategic Leadership & Stakeholder Partnership

• Act as the primary technology partner to G&A leaders (Finance, Legal, and People), aligning systems strategy to business goals and compliance requirements.

• Define and execute multi-year application roadmaps, ensuring robust process support and operational scalability.

• Drive stakeholder alignment and system governance across platform enhancements, change control, and business process transformation.

Platform & Product Ownership

• Lead the roadmap and operations for Workday Financials (and HCM in partnership with People Tech).

• Oversee legal systems including Ironclad (CLM), compliance tools, DocuSign (eSignature platforms), and FP&A solutions (Adaptive).

• In partnership with the People Tech team, support the evolution of People systems across onboarding, talent, compensation, and workforce data management.

SOX Compliance, Controls & Audit Readiness

• Own the system-level SOX compliance posture for Finance and G&A applications, ensuring strong ITGCs, access controls, and audit trails.

• Establish and enforce change management, production deployment governance, and approval workflows across platforms.

• Partner with Finance, Legal, and Internal Audit teams to remediate control gaps, drive automation of key controls, and prepare for internal/external audits.

• Develop and maintain documentation for system procedures, access rights, and audit evidence in accordance with SOX and IPO-readiness standards.

Execution Excellence & Operational Stewardship

• Build and lead a high-performing team of system experts

• Manage vendor relationships, project delivery, platform SLAs, and backlog prioritization.

• Lead cross-functional projects including platform consolidations, M&A integrations, and enterprise upgrades.

Innovation, Insights & Integration

• Champion AI & Automation, reporting, and workflow optimization to improve operational efficiency and data integrity.

• Ensure strong integration design across Salesforce, Workday, CLM, and finance tools via middleware (e.g., Workato, MuleSoft).

• Leverage system data and metrics to proactively identify improvement opportunities across G&A.

What You'll Bring:

Experience & Technical Skills

• 10+ years of experience leading business systems teams with proven hands-on leadership experience across the Workday platform and architecture.

• Experienced in broader G&A technology platforms and tools enabling Finance (GL, AP, Procurement, Revenue), Legal (CLM, entity compliance) business functions and partnering with People Tech (HCM, Talent, Compensation) team.

• Success in partnering with cross-functional leaders in fast-paced, high-growth software companies. Experience with public companies is preferred.

• Experience with SOX ITGCs, change management practices, and audit/compliance documentation standards.

• Experience with cross-functional integration design and execution across systems like Salesforce, Workday, Stripe, Plaid, Avalara, DocuSign, Ironclad and more.

• Hands-on experience with platform governance, data integrity, security models, and release planning.

• Experience driving automation and AI adoption in G&A functions is a plus

• Workday certifications and familiarity with tools like Jira, Workato, AI & Automations are a plus.

Leadership & Soft Skills

• Experience in leading teams, driving cross-functional collaboration and delivering business impact (an outcome driven approach)

• Strong communication skills, with the ability to translate technical concepts into business language for diverse stakeholders.

• Demonstrated ability to adapt to changing project requirements and deliver high-quality solutions in a fast-paced environment.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.