Are you a natural problem-solver who loves digging into complex technical puzzles? Do you thrive on being the go-to expert who helps clients succeed?

Aspire is more than just a software provider; we are a partner in our clients' growth. Our software helps landscaping and other field service companies streamline their operations and unlock new profit potential. Our Technical Services team is at the heart of that partnership, ensuring our clients get the maximum value from our platform. We're looking for a Technical Solutions Specialist to bring their expertise and curiosity to this team.

How You'll Make an Impact:

• Be the Expert: Serve as the final stop for our toughest customer challenges. You'll investigate, replicate, and resolve complex software and data issues escalated from our front-line support team, becoming a true product expert.

• Bridge the Gap: Act as a vital link between our clients and our development team. You’ll clearly document bugs, collaborate with engineers to test fixes, and ensure we’re constantly improving our software based on real-world feedback.

• Turn Data into Answers: Use your SQL skills to dive into databases, untangle data mysteries, and get to the root cause of an issue. You'll ensure our clients' data is accurate and works for them.

• Communicate with Clarity: Be the calm, clear voice of technical expertise for our clients. You'll keep them informed and confident as you work toward a solution, explaining technical details in a way that's easy to understand.

• Elevate the Team: Help us get better every day by mentoring colleagues, sharing your knowledge, and contributing to our internal knowledge base and support procedures.

What You'll Bring to the Table:

• A Bachelor’s Degree and 1+ year in a client-facing support role, OR a minimum of 4 years of experience in a similar role.

• Strong technical fundamentals, including:

  • Proficiency in SQL, with the ability to write and understand select/join queries.

  • Experience working with APIs.

  • Familiarity with report writing tools (like Report Designer, Crystal, Microsoft Access).

  • Knowledge of C#, HTML, or VBA scripting is a plus!

• A passion for problem-solving and a genuine curiosity to find the "why" behind an issue.

• Excellent communication skills. You can explain complex topics to both technical and non-technical audiences.

• A collaborative spirit. You work well with teammates, developers, and clients to reach a common goal.

• Experience with Salesforce, JIRA, or Confluence is preferred but not required.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.