Ready to be a Titan?

ServiceTitan is seeking a Director, Strategy for Pest & Lawn to support the continued growth and success of our residential business unit, with a focus on the Pest & Lawn segment. This role will report directly to the GM, Pest & Lawn, and serve as a critical strategic partner - helping shape and drive go-to-market execution, deepen customer relationships, and bring structured insights back into the business.

You’ll operate at the intersection of sales, product, marketing, and customer success - building trust with industry leaders, influencing major deals, and amplifying ServiceTitan’s position in the market. This is a highly visible position that requires strong business judgment, executive presence, and a passion for industry transformation.

We value strategic thinkers who can build clarity in ambiguity and inspire others around a common mission. You’ll be empowered to challenge the status quo, bring creative ideas forward, and have real impact on how we scale.

What you’ll do:

• Act as a strategic right hand to the GM, Pest & Lawn - supporting high-priority initiatives across go-to-market, product, and customer engagement

• Help the business achieve or exceed bookings and churn targets by identifying levers for improvement and partnering cross-functionally to act on them

• Deepen our presence in the Pest & Lawn industry by serving as a trusted advisor to customers, channel partners, and internal teams

• Support key sales efforts by joining customer calls, executive briefings (EBRs/QBRs), and industry events to drive retention, expansion, and referrals

• Drive strategies that bring in referenceable customers and strengthen long-term relationships across key accounts

• Define customer segments, workflows, and key business drivers across trades like Pest, Lawn, Pools and Spa - bringing structured feedback back into the business

• Partner with Product & R&D to align roadmap investments with market needs, particularly around integrations with suppliers, insurance platforms, and canvassing tools

• Collaborate with GTM teams (Sales, Marketing, Partnerships, Post-Sales) to drive adoption, improve retention, and deliver a cohesive go-to-market strategy

• Support strategy planning and performance tracking - helping identify gaps, monitor KPIs, and drive execution across a highly cross-functional team

• Bring an innovation lens to the role - identifying opportunities to deploy AI and automation to improve internal workflows and customer experiences

• Represent ServiceTitan externally through events, strategic partnerships, and speaking opportunities, acting as a key ambassador for the brand

What you’ll bring:

• 10+ years of experience in strategy, operations, GTM leadership, or related roles - preferably within SaaS and the Pest & Lawn market

• Proven track record of building trusted relationships with enterprise customers, influencing decisions without formal authority

• Deep knowledge of the Pest & Lawn space - especially across workflows in SMB and enterprise settings

• Exceptional cross-functional collaboration skills with experience aligning Product, Sales, and Marketing around shared goals

• Executive presence with the ability to represent the company in strategic conversations and high-stakes customer interactions

• Experience working in fast-paced, ambiguous environments with high autonomy and ownership

• Strong analytical and communication skills, with a strategic mindset and bias for action

• Familiarity with the tools and technologies shaping the exteriors industry - including CRMs, estimating platforms, insurance tech, and supplier systems

• Willingness to travel periodically for customer visits, events, and team collaboration

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $202,000 USD - $270,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.