Ready to be a Titan?

We are seeking a Senior Product Designer to lead the user experience strategy for two critical areas: Intelligent Support Automation and Identity and User Management. In this role, you will translate complex technical requirements into seamless, secure, and intuitive user experiences, ensuring our customers can easily manage access and receive instant, AI-driven support.

This is a fixed-term contract role (12 months), covering a maternity leave, with the potential for extension depending on business needs.

What you'll do:

• Architect and design scalable workflows for Single Sign-On, and Multi-Factor Authentication.

• Lead the UX for AI-driven support tools, including chatbots, conversational interfaces, and automated issue-resolution workflows.

• Leverage insights from FullStory (session replays, heatmaps, and funnel analysis) to identify user friction points and validate design decisions with real-world data.

• Manage the design lifecycle from user research and wireframing to high-fidelity prototyping and design QA.

• Partner closely with Product Management, and Engineering teams to balance technical constraints with user needs.

What you'll bring:

• 5+ years of experience in Product Design, UX Design, or Interaction Design.

• Strong portfolio showcasing experience with complex B2B, SaaS, or enterprise software systems.

• Experience using analytics platforms (specifically FullStory, or Pendo) to inform design strategy.

Preferred Qualifications

• Specific experience designing Role-Based Access Control or Identity Management solutions.

• Experience designing conversational interfaces, chatbots, or AI-driven tools.

When you will work: Mon-Fri 10Am - 7Pm (Armenia)

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.