The Training Coordinator

a.k.a. Trainer · Training Manager · Onboarding Specialist

Owns training delivery and competency progression.

Dashboard check

Coffee at the kitchen counter. Pulls the training dashboard on the laptop — three certifications expiring this month, two new hires in week-two, callback report flagged a refrigerant-charging miss across two techs last week. Sets the morning around the charging miss.

Drive to shop

Twenty minutes in. Voice-memos the outline for a thirty-minute charging refresher to run Thursday morning before the trucks roll. Texts the Service Manager to ask which two techs were on the callbacks so she can build the session around their gaps without naming them.

New-hire check-in

Sits with the two week-two apprentices in the training room. Walks their ride-along log, the modules they've finished in the LMS, the three skills the senior tech they shadowed flagged. Books each one a second ride-along with a different lead this week.

Callback review

Forty-five minutes with the Service Manager pulling the callback log. The two refrigerant-charge misses both came on R-410A retrofits with line-set length math the tech didn't run. Confirms the pattern, doesn't generalize past the data.

Cert tracking

Pulls the certification spreadsheet — EPA 608 expiring on one tech in twenty-two days, NATE on another in thirty-eight, the state plumbing license renewal on the plumber she keeps reminding. Sends each a calendar hold for the test prep, copies their lead.

Lunch on the road

Sandwich in the truck on the way to the second job site of the day. Texts her teenager a photo of the job address — he asked last weekend what a 'commercial RTU' was and she's been looking for an excuse to show him.

Field shadow

Rides the second hour of an install with a mid-career tech who asked for help on hydronic basics. Doesn't take over — watches him pressure-test, asks two questions, points out the air-purge sequence he skipped. Books a thirty-minute follow-up Friday.

Content build

Back at the shop. Drafts the Thursday charging refresher — three slides, a line-set length worksheet, an actual job photo from last week with the nameplate readable. Skips the LMS module on the topic because the comments said it was too generic.

Reminder send

Sends the EPA-608 tech his prep packet and a Calendly link for a Saturday study session. Sends the plumber a third nudge on his license — copies the GM this time, not to escalate, just to make it visible.

Apprentice debrief

Catches one of the morning's apprentices before he punches out. Walks his second ride-along plan, asks what he wants to learn this week — he says brazing. Adds a brazing bench session to Friday's agenda before the trucks roll.

Drive home

Voice-memos two updates to the new-hire onboarding plan based on the apprentice's question. Confirms tomorrow — Thursday charging session prep, two ride-alongs to coordinate, the Friday license follow-up.

Last pass

Re-reads the charging refresher slides on the iPad from the couch. Tightens the line-set worksheet, swaps a photo. Closes the laptop knowing the two techs from the callback are on the seating chart but not on the slides.