About the Role

We're looking for a highly organized and proactive Project Operations Coordinator to support our Project Team. In this role, you'll work closely with the Head of Growth to ensure smooth day-to-day operations, improve team processes, and help Project Managers stay focused on delivering high-quality creative work.

You'll coordinate operational activities across the team, manage PM schedules and resource allocation, track performance metrics, assist with bonus calculations, and identify opportunities to improve workflows. You'll also play an active role in reviewing project quality and ensuring consistent standards across all deliverables.

This is an ideal role for someone with a creative background who enjoys building structure, solving operational challenges, and keeping multiple moving pieces organized while also caring deeply about the quality of the work produced.

Responsibilities

Team Coordination & Operations

• Manage day-to-day operations of the Project Team, including PM schedules, workload balance, and vacation planning
• Allocate Project Managers to incoming projects based on availability, capacity, and fit
• Coordinate workflows and cross-functional communication across the team to ensure consistent operational flow
• Support onboarding and operational training for new Project Managers

Performance & Reporting

• Track project progress, workloads, and operational KPIs through accurate dashboards and records
• Calculate monthly and quarterly bonus payouts and support performance evaluations for Project Managers
• Prepare operational summaries and reports for leadership

Quality & Process

• Review active projects and PM work to ensure quality standards and timelines are met
• Run brief alignment sessions to ensure all PMs are on the same page
• Identify bottlenecks and propose solutions to improve team efficiency
• Improve and document internal processes and operational workflows
• Ensure project documentation is up to date and organized

Requirements

• 3+ years of experience in Operations, Project Coordination, Program Management, or a similar role
• Experience coordinating or managing teams
• Creative industry background (agency, content production, design, or similar)
• Comfortable reviewing creative work and giving structured, constructive feedback
• Strong organizational and time management skills with high attention to detail
• Comfortable working with spreadsheets and data (KPI tracking, bonus calculations, reports)
• Strong communication and coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, process-driven mindset with a focus on continuous improvement
• Advanced English communication skills

Nice to Have

• Experience in startups or fast-growing companies
• Experience facilitating team syncs, retrospectives, or alignment sessions
• Experience reviewing creative work and giving structured, constructive feedback